Outstanding guest service is the foundation of every 5-star hotel in Coatepeque. From the instant you arrive, staff cater to your every whim, whether recommending activities and tours or providing in-room massages. Plus, hotels have to feature top-rate amenities to meet the standard for a 5-star rating. These can include luxury bathrooms, spas or saunas, pools, gourmet kitchens and knowledgeable concierge.