Outstanding guest service is at the heart of every 5-star hotel in Ongole. From the second you arrive, staff cater to your every whim, whether arranging customised tours or providing in-room massage treatments. On top of that, hotels have to feature upscale conveniences to qualify for a 5-star rating. These can include luxury bathrobes, saunas or spas, swimming pools, fine dining kitchens and knowledgeable concierge.