2/10 Terrible
Kumar
Travelled with partner
27 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
5 night stay. Average $ 175 a night. They call them selves 4 star. In my opinion a 2 star AT BEST
Good : location view from our room. Excellent !
Bad : wait for it :
1) 2 steps in the MIDDLE of the room heading to the bathroom ( yellow hazard tape on steps that DOES NOT glow in the dark) … not a problem … since
2) THE DARK CURTAINS DID NOT WORK . So steps not a problem could see them
3 ) THERE IS NO A/C … they say this is a 1968? Property “ acqua cooled”. Water running thru pipes cools the room.
Complained about it to management. Room is too hot. Sent mechanics. Could not fix it.
Day 4 : sent us a table fan. They say only 1 in the building. Does NOT WORK IN THE 3 inappropriately located outlets.
Day 4 night : THERE IS NO RUNNING WATER … Management says will sort it out in morning.
Obviously no water no aqua cooling … hot room
Day 5 morning. 2 mechanics come up. No water. management's says you are ON YOUR OWN IT IS GOVERNMENT ISSUE. Rosa house maint manger brings standing fan that WORKED ! Water finally trickles in 12 noon. Half day of vacation gone !
Management refused to compensate us any way. Also did not sincerely apologize either. GM never came up to even talk.
There were no other rooms the maintenance guys said … similar issue. No water.
THE WORST FACILITY WE HAVE STAYED IN …. BY FAR. NEXT MONTH TURN 70 and TAKE 4 INTERNATIONAL TRIPS A YEAR. This was terrible experience.
Ps : no iron table in room asked only got iron
Kumar
Stayed 5 nights in Oct 2024