Alcala Hotel Guide - Luxury Hotels in Alcala, Guia de Isora

"We were very well looked after .. particularly by María and Juan who ensured we had everything we needed. From the moment we arrived to the moment we left, Maria made sure that we felt like valued guests - couldn’t have been better .. will definitely be visiting again ! :)"

"amazing value for money. I couldn't recommend it more. it's an architectural marvel which perfectly blends into the surrounding. It's nearby one of the best beaches ok the island. It also offers amazing sunsets and stunning ocean views with nearby island gomera in the background. The quality of service is outstanding. we always felt wholeheartedly welcome and all staff was attentive to our needs. it exceeded all my expectations and I'm surely coming again hopefully soon 👌"

"Lovely property with all the amenities required. Pool, sunbeds, sauna, supermarket with reasonable prices in site. Beach front property spectacular views and sunsets. "

"It is a lovely hotel with great facilities for adults. The check-in was very good and lovely helpful staff. Our junior suite was a great size with a balcony overlooking the pool. We were staying half board and the food especially at breakfast was excellent. There was the opportunity to sit outside on the terrace which was very nice indeed as the views were amazing. The pool area was lovely and we managed to get sun loungers each morning. Overall we had a lovely stay and would definitely return or visit another Meliá hotel. "

"Excellent facilities and service"

"Fantastic hotels for adults and children Great location Rooms very spacious and clean "

"👍"

"I really liked this resort. We treated ourself to this 5 star hotel for our anniversary. They have an incredible pool, the biggest salty water pool in Europe and the Spa massage made me fly. The location itself is stunning and it's 30 seconds walk from the ocean. The staff has always been helpful and kind whenever we asked for something. Dream place and you feel like a king/queen. What could have improved: Big hiccup when we checked in. The reception OFFERED us a vip plan (red level) as a special thing for our anniversary, but the dream crushed when they presented me the price that was double what I already paid in my reservation. When I asked what was included with it, again lack of clarity in the explanation. I was in the end convinced to upgrade because it was deemed as sooo much better, but then when I realised that it was just a better room, jacuzzi, some kids free areas and more exclusive restaurants (that you have to pay separately) we knew it was not for us and we asked to downgrade (all this took 2h where we did not have a room yet). In that moment I wanted to give 1 star for that service. I give 4 stars overall as all the other staff members did their best to help us and make our stay a positive experience so 5 stars to them. Special mentions to Dieny and Mathias, super friendly and professional, who went over and beyond. Another inconvenience was that our room had a panel coming off above the bed that was full of dust behind. We changed room in the end."

"We have been to number of all inclusive hotels and this was the best one we have experienced. The food was excellent (all inclusive) and although the hotel was a little dated it was spotlessly clean. The staff were all friendly and accommodating. We weren’t there with smaller children, but there were fun activities laid in for them in one area of the pool. We were only there 5 days so didnt really do any exertions but there seemed a lot on offer - definitely enough to occupy you for 2 weeks. Sunbed reserving (have to have the towels placed by 8am!) a little annoying but that really was the only minor thing. "