Alcoutim Holidays

Quiet location and professional staff. No complaint.

This is a property that just barely opened and as such the facilities are in beautiful, pristine condition. The staff overall were all still very much learning but were well intentioned and provided excellent service at every turn. The one main restaurant open during our stay also had excellent service and food. Our only complaint worth airing here was ongoing issues with the door key system not working - no fun trekking back to the desk multiple times to get a new key…this is a basic of hotel management and it simply was not working properly our entire stay. All to say we would stay here again if in the area and I expect they will have the kinks worked out by next summer’s high season.

Check in was great, parking simple, and included breakfast had great options. For a 5 star hotel I had expected a bit more. The coffee was an instant coffee rather than fresh brewed, the facilites were ok but the location and pool were exactly what we wanted so we would stay again.

Helpful and friendly staff

The hotel itself needs a complete makeover, very dated, looks like it hasn’t been updated since the early 90’s, but is made up for the cleanliness, we stayed in a triple room which had amazing views from the balcony (one of the best) no tea or coffee facilities provided with paper cups and a kettle, main light not working in the room not enough sockets,breakfast was ok the selection basic, spa facilities was disappointing as mentioned needs updating, outside pool was good, lovely location small beach ten mins away with a nice restaurant/bar, marine not to far away cabs reliable and a good price to get around all in all if you’re looking for a luxury spa hotel then this is not for you, if you’re looking for basic with great location then you re good to go as it is very clean and the staff are friendly enough, this should be rated 3 with a good make over 4 or even a 5