Alf Leila Wa Leila

Me and my family took a few days off and visited Sharm el Hsikh. We had a last minute reservation with the hotel, and we don't regret any bit of it. The manager Yehiya was really attentive and helpful and gave us more attention than we actually expected throughout the trip. He recommended us the dining options qithin the hotel and took special care of our elderly family members with wheelchair facilities and breakfast in the room whenever needed. Staff of the hotel were always friendly and willing to help and very courteous. The resort had all the facilities we needed for such a short trip and we will definitely come back.

We stayed at Steigenberger Alcazar all-inclusive hotel for 9 nights in early April. The hotel is clean, with spacious rooms and a stunning coral reef just off the pier — a clear highlight of the trip. However, several issues made the experience less enjoyable. There aren’t enough bathrooms across the resort grounds, which was inconvenient. The beach is shallow (1–2 feet) and not swimmable — you can only enter deep water at the end of a long pier. The snorkeling pier only opened around 10 a.m., even though mornings were calm and cooler — a missed opportunity for guests. Pools closed at 5 p.m. daily for chlorine cleaning, which left a strong smell and could have been scheduled later without disrupting guests. Service was minimal. At the buffet, no one checked if we needed drinks or utensils. No waiters by the pool. Towels could only be exchanged through room service, which wasn’t convenient. À la carte restaurant staff didn’t know the menu well — e.g., confusing sake with soy sauce. Descriptions were also off: a “seaweed salad” was mostly carrots, and “salmon on beets” came without beets. The spa felt neglected — low on towels and only one of four steam rooms working. While the reef and natural beauty were amazing, poor service and puzzling management decisions really held this place back. With better hospitality and attention to detail, this resort could be great. For now, I wouldn’t recommend it.

Great stay and restaurants were good. Service was excellent. The only thing I highly disliked was the use of too much air fresheners/perfume in the rooms and all through out the hotel. So strong it would make me nauseous sometimes.. definitely dial down the use of fake fragrances that smell chemically.