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"The views and activities were great. We do not speak Hindi and we had a hard time communicating in English. It was especially problematic in the restaurant.We realize we are in a country we do not speak the language of but thought the hotel would have more staff fluent in English. Service was slow and sometimes non-responsive."

"Great service from Pragil Prabhakaran, Thomas Kutty, Jasmin, Chef Nirmal, Ribin and Banrisha"

"One of the best in the area "

"We loved our two night stay. The ambience of this resort is amazing. And as usual Taj Resorts has impeccable service. All the staff was constantly smiling and ready to help. We particularly enjoyed our meals. Highly recommended."

"Excellent hotel if you are landing late or leaving early - just five minutes from the airport but we didn’t hear any planes. There isn’t a lot within walking distance but that isn’t why you would stay here. Excellent food, breakfast buffet was excellent and the large pool was a bonus"

"Property and staff excellent. Food at hotel very good. "

"Ideal break for a couple or family of 4 or a small group of friends. Great food, great service, great rooms. It is a wellness centre, very peaceful, right on the backwaters of Kerala. Very good value for money. Can improve in choice of TV programmes as most are in local language."

"Great property but inexperienced staff"

"Acted professionally and staff were very courteous. Especially when handling person with PD and old folks"

"Perched halfway up a mountain the hotel has amazing views over the tea plantations, forested hills and mountains reaching into the horizon. The lobby has a wow factor huge panoramic viewing balcony for the must have arrival photos. Check-in was fast and efficient and the staff oferred a variety of things to do including complimentary high tea, tea tasting, cookery class and a morning walk along the mountain. Room also had that wow factor with huge window and balcony to admire the view - woke...

"People friendly. Go out of the way to help old folks esp with wheelchair "

"Great stay "

"Taj Bakal was our first stop in a two week travel through the region. It was a great way to start our adventure. The resort is beautiful, accommodating, and provide provides ample choices. Service and accommodations were superb."

"The reception when we first arrived was a bit frosty. The restaurant breakfast service was extremely poor. Our Valley view room had a toilet roll holder you find in some office buildings where roll is locked and tissue is pulled though a small gap. Two days in a row, the tissue was trapped and could not be pulled out. Each time this happens you hsve to call reception to get it sorted. I am sure I am not the only one to experience this so why not resolve it? One day we came back yo the room...