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Grand Hotel Tien Shan

4.0 star property
Hotel in Almaty with 2 indoor pools and full-service spa

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Photo gallery for Grand Hotel Tien Shan

Couples treatment room(s), sauna, hot tub, steam room
Lobby lounge
View from property
100-cm Smart TV with satellite channels
Breakfast, lunch, dinner served; international cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Parking included
The current price is €137
includes taxes & fees
12 Apr - 13 Apr

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Single Room

100-cm Smart TV with satellite channels

Standard Single Room

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Bathrobes
  • 22 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Superior Double Room

100-cm Smart TV with satellite channels

Superior Double Room

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Bidet
Bathrobes
  • 36 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Bathrobes
Rainfall showerhead
Private bathroom
  • City view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Bidet
Bathrobes
  • 38 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 Single Bed

View all photos for Luxury Suite

Premium bedding, minibar, in-room safe, desk

Luxury Suite

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Premium bedding
2 bathrooms
Bidet
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room

100-cm Smart TV with satellite channels

Superior Twin Room

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Hairdryer
Bathrobes
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Twin Room

Premium Twin Room

Premium Twin Room

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Private bathroom
Bathrobes
Hairdryer
  • City view
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds
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About the area

Map
115 Bogenbay Batyr Street, Almaty, 050000

What's nearby

  • Zenkov Cathedral - 7 min walk - 0.7 km
  • Almaty Opera House - 9 min walk - 0.8 km
  • Panfilov Park - 10 min walk - 0.9 km
  • Almaty Cathedral - 11 min walk - 1.0 km
  • MEGA Park - 4 min drive - 3.1 km

Getting around

  • Almaly - 6 min walk
  • Almaty Station - 10 min drive
  • Almaty (ALA-Almaty Intl.) - 27 min drive

Restaurants

  • ‪Цугцванг - ‬4 min walk
  • ‪Огонёк - ‬5 min walk
  • ‪Harat's Pub - ‬5 min walk
  • ‪William Lawson's 13 - ‬5 min walk
  • ‪Coffeedelia - ‬6 min walk

About this property

Grand Hotel Tien Shan

Upscale hotel located in Medeu District
At Grand Hotel Tien Shan, you can look forward to a free breakfast buffet, shopping on-site and a coffee shop/cafe. Treat yourself to a body wrap, aromatherapy or a Thai massage at Bali, the on-site spa. The on-site international cuisine restaurant, Restaurant Nauryz, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a hair salon and dry cleaning/laundry services.
Other perks include:
  • 2 indoor pools with sunloungers
  • Free self-parking
  • Limo/town car service, a gift shop and luggage storage
  • Coffee/tea in reception, multilingual staff and wedding services
  • Guest reviews give top marks for the helpful staff
Room features
All 78 rooms have comforts, such as 24-hour room service and premium bedding, in addition to perks, such as laptop-friendly workspaces and air conditioning.
Other amenities include:
  • Free toiletries and hairdryers
  • 100-cm Smart TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and desks

Languages

English, Russian

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cigar Club
  • Kezdesu
  • L Fame Lounge and Leisure
  • Restaurant Nauryz

Things to do

  • 2 indoor pools
  • Full-service spa
  • Gym
  • Piano
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 indoor pools
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (9,555 square foot of space)
  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Sauna
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • Area rugs in room
  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 100-cm smart TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 per cent of room rate

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 10000.0 per day.
Cots (infant beds) are available for KZT 5000.0 per day

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: KZT 8000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 100 per cent of room rate (subject to availability)
  • Crib (infant bed) fee: KZT 5000.0 per day
  • Rollaway bed fee: KZT 10000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Property Registration Number 5620286

We should mention

This property does not have any lifts
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Hotel Tien Shan
Grand Hotel Tien Shan Almaty
Grand Tien Shan
Grand Tien Shan Almaty
Grand Tien Shan Hotel
Grand Hotel Tien Shan Hotel
Grand Hotel Tien Shan Almaty
Grand Hotel Tien Shan Hotel Almaty

Frequently asked questions

Does Grand Hotel Tien Shan have a pool?

Yes, this property has 2 Indoor pools.

How much does it cost to stay at Grand Hotel Tien Shan?

As of 4 Apr 2025, prices found for a 1-night stay for 2 adults at Grand Hotel Tien Shan on 12 Apr 2025 start from €136.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hotel Tien Shan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hotel Tien Shan?

Self-parking is free at this property.

What time is check-in at Grand Hotel Tien Shan?

Check-in start time: 2:00 PM; check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Grand Hotel Tien Shan?

Checkout is at noon. Late check-out is available for a 100% fee (subject to availability).

Does Grand Hotel Tien Shan provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KZT 8000 per vehicle applies.

Where is Grand Hotel Tien Shan located?

Located in Medeu District, this spa hotel is within a 10-minute walk of 28 Panfilov Heroes Memorial Park, Zenkov Cathedral, and Almaty Opera House. Nedelka Park and Almaty Cathedral are also within 15 minutes. Almaly is 6 minutes by foot.

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Grand Hotel Tien Shan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 134 out of 284 reviews
Rating 8 - Good. 102 out of 284 reviews
Rating 6 - Okay. 33 out of 284 reviews
Rating 4 - Poor. 9 out of 284 reviews
Rating 2 - Terrible. 6 out of 284 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Darya

Great hotel and close to all the main city spots
Stayed 4 nights in Jul 2024

10/10 Excellent

Gabriel

Great location, clean hotel and professional staff.
Stayed 1 night in Jun 2024

6/10 Okay

Areeb

Skip Breakfast
I mean got the job done overall but probably the worst hotel breakfast I may have ever had
Stayed 3 nights in Dec 2024

8/10 Good

Bryan

Had a good stay here. Staff were friendly and spoke good English. I didn’t use the spa facilities but I was given a tour and they looked fantastic. A shame I didn’t have enough time to partake. Breakfast was ok. I found the room very warm and needed to open the window during -15c to cool down a bit. The radiators didn’t seem to be adjustable.
Stayed 3 nights in Dec 2024

10/10 Excellent

Donald

Very nice hotel with friendly helpful staff who spoke gòod English
Stayed 4 nights in Jul 2024

10/10 Excellent

Bernard Alexandre Pascal

Good hotel
Good location, friendly staff, nice rooms. I strongly recommend this hotel and I will stay here next time again
Stayed 2 nights in Apr 2024

6/10 Okay

Riina

Liked: Property conditions & facilities
The staff is very helpful and location very central but the property itself is very old and outdated and in need of serious refurbishment.
Stayed 2 nights in Aug 2024

10/10 Excellent

Shelly

The hotel was beautifully decorated with local art. The pool was peaceful and beautiful.
Stayed 1 night in Mar 2024

10/10 Excellent

Dharamvir Singh

Tourist friendly hotel with amazing staff
Amazing and centrally located with superb breakfast and staff support.
Stayed 5 nights in May 2023

10/10 Excellent

Kathryn

Good hotel
A lovely, clean hotel in the city centre. Rooms are comfortable. Easily accessible to all the main sights. I didn't eat in the hotel restaurant but there are lots of food options locally.
Stayed 3 nights in Feb 2024

8/10 Good

Mark

Good clean hotel, large room, and friendly service from the staff.
Stayed 3 nights in Jul 2022

10/10 Excellent

Dwight

The hotel is excellent and centrally located close to all amenities. The Spa and pool were a great benefit in a cool atmosphere
Stayed 3 nights in Jun 2023

10/10 Excellent

ads

Very comfortable stay. Room was a little warm, had to open the window resulting in significant traffic noise. Good breakfast. Great staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

Charles

Fantastic central location in Almaty, conveniently located in proximity to the Opera, Arasan Spa, the Cathedral, and great restaurants. The hotel gym is small, but adequate in a pinch. The spa is not to be missed. Wonderful buffet breakfast to start the day!
Stayed 4 nights in Mar 2024

10/10 Excellent

James B

Excellent
Stayed 3 nights in Mar 2024

10/10 Excellent

Oleg

Hospitable place
Stayed 10 nights in Aug 2023

10/10 Excellent

John

Nice stay!
Great property. Excellent breakfasts. Helpful staff. Awesome spa.
Stayed 2 nights in May 2023

10/10 Excellent

Timothy

Everything about Tien Shan excuses class. The staff are professional and courteous, the amenities are top notch, the rooms spacious, clean, and comfortable. The breakfast dining facilities were well laid out with a sumptuous array of food items I especially appreciated how well located Tien Shan is. From there, almost everything one needs is within a20 minute walk. Great stay.
Stayed 1 night in Mar 2024

10/10 Excellent

jens

Nice staff in reception especial when checking out the 29of March. Over all good hotel with spa pools and good location.
Stayed 2 nights in Mar 2023

10/10 Excellent

Magdalena

As mentioned by other travellers, the property might seems dated, but at the same time it is very well maintained and extremely clean.
Stayed 6 nights in May 2023

10/10 Excellent

Paramveer

Very nice and quiet place. Staff was so nice and smiling. Housekeeping staff was also very attentive of their duties. All in all , I recommend this place to stay in Almaty.
Stayed 8 nights in Sep 2023

10/10 Excellent

Shawn

Older style but elegantly cared for. Very comfortable. We enjoyed our stay tremendously.
Stayed 2 nights in Oct 2023

10/10 Excellent

NHON

Grat hotel in Almaty, Kazakhstan
The hotel is located in a good location with shops, restaurants and supermarket nearby.; the surrounding area is safe and quiet at night. The room is small since the hotel is an old building; however, it is very clean and all amenities are in very good condition. The hotel staff is helpful and speaks English well.
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Best staff ever
Amazing staff went the extra mlie.
Stayed 4 nights in Jul 2023

10/10 Excellent

Sadigatou

Great hotel!
Fantastic customer service from the director and his staff. I love how approachable the director is and how they went the extra mile to make sure my needs were met. I really enjoyed the cleanliness of my room, the and the variety of the buffet for breakfast. The hotel is centrally located, walking distance to the most popular touristic venues, shopping malls and yummy restaurants.
Stayed 4 nights in Mar 2023