Alpago Holidays

We booked a luxury room with balcony with a view of the Rialto Bridge. However, the hotel only has two rooms like this - one room with green decor, which is featured heavily on the website and a second with Red decor. For the first few nights of our stay we were in the 'red' room. The website description of this class of luxury room is 215ft2, with wardrobe and dressing table. The 'red' room is much smaller perhaps about 120ft2 and just wide enough for you to squeeze past the bed. There is no wardrobe or drawers to store clothes. Whilst the view from the balcony is magnificent, the hotel should not be classing both these rooms together. The red room is adequate with a great view, but certainly not luxury .... even for Venice.

Fabulous! We loved staying here for so many reasons! The staff is incredibly friendly and helpful. We received excellent recommendations for dinner, including one for Osteria Ai Do Pozzi, which was AMAZING! The room was super clean, comfortable, and lovely. We hope to come back someday!

Check in was quick & painless once we found the desk. Although we booked San Marco Palace, check in was at Royal San Marco around the corner, which wouldn't have been so bad if we didn't have to drag bags over bridges and steps. Although we were early, they kindly stored our bags until our room was ready. I confirmed before booking that the hotel had a lift. However, our room was a walk down the hall, outside, through a keyed external door, up a flight of stairs, 1 floor in a lift, down a long hallway, more stairs, another lift, through another door to outside, walk a few doors outside, into another keyed door, up another flight of stairs to a lift, down a hallway to our room door. Inside the room door, another half flight of stairs down to access the apartment. If our 83 year old mother wasn't with us, it would have been less of an issue but beware, the family suites are nowhere near the lobby or breakfast room. Good: location, spacious apartment, 2bedroom, 2bath, large living room, small kitchen and looked to have been lovely in its day. Bad: Furniture is old and worn, mattresses are thin, worn and uncomfortable. Pillows are flat and only 1 per person provided. Kitchen had only bottles of water in fridge&disposable plastic cups. No cutlery, glasses, plates...nothing. We requested extra pillows & finally tracked down the maid on day 2 & asked her directly. An electric outlet in the master bedroom was falling out of the wall and unsafe. No water taxi access-dragged bags thru

Excellent hotel, perfect location central for everything in Venice Rooms are spacious and clean, breakfast had everything you could want Staff are friendly and courteous Would definitely recommend

Very good location to go around all attractions areas! Exceptional services from all staff members!