2/10 Terrible
Stacey
Travelled with family and small children
25 Jun 2024
Liked: Property conditions & facilities
Disliked: Staff & service
I was checking in with my 2 kids June 20th and checking out June 23rd. I had noted on my account I would be arriving around 1230am on June 21st. When I got to the hotel no one was at the desk. I tried to get someone’s attention just in case they were in the back but it didn’t work. After about 15 minutes I called Hilton so they can somehow check me in over the phone and they said they couldn’t but they tried calling the hotel multiple times for over 20 minutes. At this point it’s past 1am. My kids are tired and I was getting frustrated no one was working. Finally, after 130am the woman came out of the back saying she did not hear anything. The woman from Hilton was still on the phone and called to talk to her. She even said she has been calling for over 30 Min. After she could not get the computer to work she said to take the key and just go to the room. Everything was fine on 6/21 until I left and came back and the key didn’t work. The desk said that my name was not even in the system at this point but they gave me a new key. I asked to speak to a manager where I was told a manager will not be in until Monday when I will be gone. The wifi password never worked as it kept saying I was not a guest of the hotel. I am deeply disappointed as I stay at a lot of Hilton Hotels and this was the first time something like this has ever happened. Needless to stay when I come back to Clemson I will not be staying here.
Stacey
Stayed 3 nights in Jun 2024