6/10 Okay
Jairo
Travelled with family
29 Jul 2024
Liked: Cleanliness
Disliked: Staff & service
Three positive considerations:
1- Location. Hotel is perhaps in the best part of Anglet and very close to Biarritz. You can walk, run or ride a bike safely thanks to infrastructure created in that part of the Angler.
2- Sorroundings. A beautiful Golf Course is what you see around the hotel. Beyond the property, you can find great coffees shops, restaurants and the beach.
3- Parking. Is easy to park the car with many slots available as part of the hotel facilities.
Downside considerations:
1- Rooms are out of date. They are Ok to sleep at night, to take a shower, change of clothes and get out. I was hosted in the Club Room and there was no reason to stay in that room an extra minute more than needed: humidity odor at the arrival, air conditioning working with a timer of your control in summer and phone with no communication with the front desk are some of the key inconveniences.
2- About service. Spanish-English-Portuguese are languages they promise to the guests. Nevertheless, I found that during the night, in case you have an emergency, you will need to speak french (only) to get some help from the not so friendly staff. During the day service was faulty, even with two bottles of water delivery.
Conclusion: I cannot recommend this Hotel if you care about comfortable rooms and fair service. I am not saying a word about luxury and outstanding service. I am writing a honest review taking into consideration the cost and value received.
Jairo
Stayed 2 nights in Jul 2024