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Elba Castillo San Jorge & Antigua Suite Hotel

3.0 star property
Antigua hotel in Caleta de Fuste with 2 outdoor pools and bars/lounges

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Elba Castillo San Jorge & Antigua Suite Hotel

2 outdoor pools
Terrace/patio
Poolside bar
24-inch flat-screen TV with digital channels, TV
2 bars/lounges, poolside bar

Reviews

7.8 out of 10

Good

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Hot tub
    Hot tub
  • Housekeeping
    Housekeeping
  • Pool
    Pool
The price is €85
includes taxes & fees
8 Dec - 9 Dec

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Standard Apartment, 1 Bedroom, Sea View (2 adults)

Balcony view

Standard Apartment, 1 Bedroom, Sea View (2 adults)

Highlights

Kitchen
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Microwave
Stovetop
  • 41 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Studio (2 adults)

Desk, free WiFi, bed sheets

Studio (2 adults)

Highlights

Kitchen
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Microwave
Stovetop
Oven
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Apartment, 2 Bedrooms (4 adults and 1 child)

24-inch flat-screen TV with digital channels, TV

Standard Apartment, 2 Bedrooms (4 adults and 1 child)

Highlights

Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Microwave
Stovetop
  • 50 sq m
  • Sleeps 5
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Double Room, Sea View

Desk, free WiFi, bed sheets

Deluxe Double Room, Sea View

Highlights

Fridge
Flat-screen TV
Hairdryer
Private bathroom
Microwave
Cookware/dishes/utensils
Oven
Coffee/tea maker
  • 22 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room Single Use

Desk, free WiFi, bed sheets

Deluxe Double Room Single Use

Highlights

Fridge
Flat-screen TV
Hairdryer
Private bathroom
Microwave
Cookware/dishes/utensils
Oven
Coffee/tea maker
  • 22 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment, 1 Bedroom (2 adults and 2 children)

Desk, free WiFi, bed sheets

Apartment, 1 Bedroom (2 adults and 2 children)

Highlights

Kitchen
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Microwave
Stovetop
  • 41 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Double Room Single Use, Sea View

Balcony view

Deluxe Double Room Single Use, Sea View

Highlights

Fridge
Flat-screen TV
Hairdryer
Private bathroom
Microwave
Cookware/dishes/utensils
Oven
Coffee/tea maker
  • 22 sq m
  • Sea view
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment, 1 Bedroom, Sea View (2 adults and 2 children)

Balcony view

Apartment, 1 Bedroom, Sea View (2 adults and 2 children)

Highlights

Kitchen
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Microwave
Stovetop
  • 41 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Double Room

Desk, free WiFi, bed sheets

Deluxe Double Room

Highlights

Fridge
Flat-screen TV
Hairdryer
Private bathroom
Microwave
Cookware/dishes/utensils
Oven
Coffee/tea maker
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 Bedroom, Sea View (2 adults and 1 child)

Balcony view

Apartment, 1 Bedroom, Sea View (2 adults and 1 child)

Highlights

Kitchen
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Microwave
Stovetop
  • 41 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment, 1 Bedroom, Sea View (3 adults and 1 child)

Balcony view

Apartment, 1 Bedroom, Sea View (3 adults and 1 child)

Highlights

Kitchen
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Microwave
Stovetop
  • 41 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment, 2 Bedrooms (3 adults and 2 children)

Desk, free WiFi, bed sheets

Apartment, 2 Bedrooms (3 adults and 2 children)

Highlights

Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Microwave
Stovetop
  • 50 sq m
  • Sleeps 5
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment, 2 Bedrooms, Sea View (3 adults and 2 children)

Balcony view

Apartment, 2 Bedrooms, Sea View (3 adults and 2 children)

Highlights

Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Microwave
Stovetop
  • 50 sq m
  • Sea view
  • Sleeps 5
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment, 2 Bedrooms (3 adults and 1 child)

Desk, free WiFi, bed sheets

Apartment, 2 Bedrooms (3 adults and 1 child)

Highlights

Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Microwave
Stovetop
  • 50 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Studio (2 adults and 1 child)

Desk, free WiFi, bed sheets

Studio (2 adults and 1 child)

Highlights

Kitchen
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Microwave
Stovetop
Oven
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment, 2 Bedrooms, Sea View (3 adults and 1 child)

Balcony view

Apartment, 2 Bedrooms, Sea View (3 adults and 1 child)

Highlights

Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Microwave
Stovetop
  • 50 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment, 1 Bedroom (3 adults and 1 children)

Desk, free WiFi, bed sheets

Apartment, 1 Bedroom (3 adults and 1 children)

Highlights

Kitchen
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Microwave
Stovetop
  • 41 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Apartment, 1 Bedroom (2 adults and 1 child)

Desk, free WiFi, bed sheets

Standard Apartment, 1 Bedroom (2 adults and 1 child)

Highlights

Kitchen
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Microwave
Stovetop
  • 41 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Apartment, 2 Bedrooms, Sea View (4 adults and 1 child)

Balcony view

Apartment, 2 Bedrooms, Sea View (4 adults and 1 child)

Highlights

Kitchen
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Microwave
Stovetop
  • 50 sq m
  • Sea view
  • Sleeps 5
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment, 1 Bedroom (3 adults)

Desk, free WiFi, bed sheets

Apartment, 1 Bedroom (3 adults)

Highlights

Kitchen
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Microwave
Stovetop
  • 41 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Apartment, 1 Bedroom (2 adults)

Desk, free WiFi, bed sheets

Standard Apartment, 1 Bedroom (2 adults)

Highlights

Kitchen
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Microwave
Stovetop
  • 42 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment, 1 Bedroom, Sea View (3 adults)

Balcony view

Apartment, 1 Bedroom, Sea View (3 adults)

Highlights

Kitchen
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Microwave
Stovetop
  • 41 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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About the area

Map
Av. Franchy y Rosa S/N, Antigua, Fuerteventura, 35610

What's nearby

  • Caleta del Fuste - 7 min walk - 0.6 km
  • Caleta de Fuste Marina - 11 min walk - 1.0 km
  • Centro Comercial Atlantico - 4 min drive - 2.7 km
  • Fuerteventura Golf Course - 6 min drive - 4.4 km
  • Playa la Guirra - 8 min drive - 3.0 km

Getting around

  • Puerto del Rosario (FUE-Fuerteventura) - 10 min drive

Restaurants

  • ‪Burger King - ‬10 min drive
  • ‪Piero's Cafe - ‬10 min walk
  • ‪Shivam Indian Restaurant - ‬4 min drive
  • ‪Pool Bar Ereza Mar Hotel - ‬3 min walk
  • ‪La Bodeguita - ‬9 min walk

About this property

Elba Castillo San Jorge & Antigua Suite Hotel

Hotel located in Caleta de Fuste
Take advantage of a poolside bar, a corner/local shop and a terrace at Elba Castillo San Jorge & Antigua Suite Hotel. For some rest and relaxation, visit the hot tub. The on-site restaurant, Buffet Restaurante, offers breakfast and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a playground.
Other perks include:
  • 2 outdoor pools
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a front desk safe
  • A lift, luggage storage and tour/ticket information
  • A billiards/pool table, a 24-hour front desk and meeting rooms
Room features
All 272 rooms feature comforts such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with baths or showers and free toiletries
  • 24-inch flat-screen TVs with digital channels
  • Fridges, microwaves and ovens

All-inclusive details

All-inclusive room rates at Elba Castillo San Jorge & Antigua Suite Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)
  • Free beach shuttle

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Buffet Restaurante

Family friendly

  • 2 outdoor pools
  • Free children's club
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Oven
  • Refrigerator

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: EUR 3.5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Suite Castillo Jorge
Suite Hotel Castillo Jorge
Suite Hotel Castillo San Jorge & Antigua
Castillo San Jorge
Suite Hotel Castillo San Jorge Antigua
Suite Hotel Castillo San Jorge
Suite Castillo San Jorge Antigua
Suite Castillo San Jorge
Aparthotel Castillo San Jorge / Antigua / Caleta De Fuste
Elba Castillo San Jorge Antigua Suite Hotel
Elba Castillo San Jorge Suite Hotel
Elba Castillo San Jorge Antigua Suite
Elba Castillo San Jorge Suite
Elba Castillo San Jorge & Antigua Suite Hotel Hotel
Elba Castillo San Jorge & Antigua Suite Hotel Antigua
Elba Castillo San Jorge & Antigua Suite Hotel Hotel Antigua

Frequently asked questions

Does Elba Castillo San Jorge & Antigua Suite Hotel have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Elba Castillo San Jorge & Antigua Suite Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Elba Castillo San Jorge & Antigua Suite Hotel on 8 Dec 2024 start from €85.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Elba Castillo San Jorge & Antigua Suite Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Elba Castillo San Jorge & Antigua Suite Hotel?

This property doesn't offer parking.

What time is check-in at Elba Castillo San Jorge & Antigua Suite Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Elba Castillo San Jorge & Antigua Suite Hotel?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Elba Castillo San Jorge & Antigua Suite Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Elba Castillo San Jorge & Antigua Suite Hotel?

Some rate plans available at this property are all-inclusive.

Where is Elba Castillo San Jorge & Antigua Suite Hotel located?

Located in Caleta de Fuste, this hotel is within a 15-minute walk of Caleta del Fuste and Caleta de Fuste Marina. Playa la Guirra and Centro Comercial Atlantico are also within 2 miles (3 km).

Elba Castillo San Jorge & Antigua Suite Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 49 out of 196 reviews" "
Rating 8 - Good. 85 out of 196 reviews" "
Rating 6 - Okay. 45 out of 196 reviews" "
Rating 4 - Poor. 11 out of 196 reviews" "
Rating 2 - Terrible. 6 out of 196 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 13 nights in Jun 2024

8/10 Good

James

Travelled with family
Was a great place for a family vacation. Hotel was good just needs a little update on the inside, convenient to all the stores shops restaurants bars
Stayed 13 nights in Jun 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely 2 bed apartment with partial sea view
Stayed 3 nights in Apr 2024

8/10 Good

Dr J rosen

Liked: Cleanliness, property conditions & facilities, room comfort
Perfectly adequate
Good location. Very spacious room. Slightly dated but very clean & comfortable.
Stayed 1 night in Mar 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for just one night - unusual for this type of hotel perhaps. It waso.k. A bit noisy late on.
Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back to our happy place!
Another great holiday at The Elba San jorge & Antigua hotel. Had the perfect suite over looking the sea. Beautiful view of the promenade. Reception staff so helpful & friendly. Check in was easy & given a voucher for a complimentary drink whilst waiting for our room. This hotel is in the perfect location for the beach & walking to local night life. But the hotel also has entertainment nightly if you prefer to stay at the hotel. The pool area was vast with lots of sunbeds, never a problem finding a sun bed any time of the day. Pool table, table tennis, small amusement arcade & daily afternoon activities around the pool arranged. Looking forward to booking again next year but definitely for longer than one week. So thankyou to everyone at this hotel for making our holiday so enjoyable. See you all again next year.
Stayed 7 nights in Feb 2023

10/10 Excellent

Peter

Stayed 3 nights in Sep 2022

8/10 Good

Nicky Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a lovely holiday at Elba Castillo. The large Family room was perfect for our family of 5. Huge balcony overlooking the sea. Resultant and bar facilities were good, the staff very friendly, a special mention to Patricia at the evening bar, who was always friendly. Animation team were great and kept both the kids & adults entertained- big shout out to Roberto & Giorgio.
Stayed 9 nights in Apr 2022

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend
Great sea vie room ! Clean and comfortable ! Good facilities ! Close to centre
Stayed 3 nights in Feb 2022

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, close to all the bars & restaurants
Stayed 7 nights in Feb 2022

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a great quiet location, short walk to centre and surrounding areas. Rooms spacious and very clean. Staff helpful and pleasant.
Stayed 7 nights in Jan 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2022

2/10 Terrible

Ronny

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A Bed Bug Haven. I went to the property with my family. I was given a room which had pubic and head hair left of the previous guest in the bath tub.The microwave was smelling and had cups of tea left from previous guests. I complained to the Reception around 9 pm but received no response, Then I went to the reception and showed the pictures of the dirty apartment only to be told that I will not be able to move to a new room because other rooms are also unclean and also my room cannot be cleaned until the next day. We had the most tortutous night with a 3 year and 9 yera old child. In the morning, I was told that I cannot change my room and the room will be cleaned. I then sent an email to the Hotels Supremo whose name is Sergio Sampedro. I was finally given anothe room which again had ants in the kitchen area. I asked to meet the Supremo Sergio who maid me wait 30 minutes. I finally saw him and asked him to talk to me. He refused to acknowledge what I had to say and said that nothing will be done and refused to even look at the pictures or send someone to the room. They even refused to refund my money. I was forced to go back and clean the new room on my own. At night whilst sleeping,my children and I got up with red marks. there were bed bugs and yes actual visible bed bugs. With a 3 year old child, I called the reception only for no one to pick. We then slept on the floor. Please avoid this hotel
Stayed 3 nights in Dec 2021

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Lovely location,great staff and rooms cleaned daily
Stayed 7 nights in Dec 2021

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
First time in hotel and impressed with room size and comfortable bed. Came with large group who all commented it was good hotel and well priced
Stayed 3 nights in Nov 2021

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All round great hotel.
We have stayed at the hotel numerous times over the past few years, so would normally know what to expect. Prior to arrival we had read that some hotels were lacking a little after covid as they were trying to cut costs. We were expecting the same, in fact the opposite would be more truthful, the hotel was at full capacity, but it didn’t feel busy, the staff are still as unbelievable as ever, nothing is too much. The rooms do look a little dated in places, but in the background a programme of upgrades are going on, so that will soon be rectified. The animation team are always fantastic, their energy is catching.
Stayed 9 nights in Oct 2021

6/10 Okay

rachel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay. Shame to Leave
We have stayed in a few places in this area and found this to be the best value for money so far. This was during the pandemic so not sure how prices compare to normal. Also there was obviously a focus on cleanliness so I cannot really say if this is normal. We were self catering so didn't use restaurant. Staff seemed friendly enough. Room was a good size. I would certainly stay again if it was within my budget.
Stayed 4 nights in Dec 2020

8/10 Good

Valerie

Liked: Cleanliness, staff & service, room comfort
Excellent location
Room very spacious and great location
Stayed 3 nights in Dec 2020

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wish I was here
Only a short stay but would definitely recommend this hotel. Staff lovely bed comfortable. Very clean and all protection in place.
Stayed 4 nights in Jul 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Our stay at Elba Castillo San Jorge & Antigua Suite Hotel, we arrived and had booked a deluxe room with sea view, we had contacted the hotel well before our visit and sent “ Hi we are celebrating our **** wedding anniversary with you, could we please ask for a high room with nice sea view, non-smoking, two separate beds or queen size, thank you so much, we had a reply acknowledging this. When we arrived late on a Saturday evening we were given room 1245 we went to the room which was a fair bit away from reception and found it to be a twin bedded room with a balcony facing another balcony about 5M apart, they had left a bottle of cava though. We returned to the main reception and after a lot of dialog ended up with a deluxe sea view on what was essentially the ground floor room 1133, (found out over the next couple of days that rooms at each side had smokers on so we could not enjoy our balcony one bit), we did go back to reception and complained yet again, they said they were full, but we did not believe them you could tell by walking around the hotel, that it was not full. We were by now very tired and fed up, this is the 1st time this has happened to us, as we always contact the hotel well in advance and a couple of days before we leave the UK. We complained to reception staff again the next morning and the next morning, until eventually on 3 days later we were given room 1311. Reception said they would have room available on the Monday, then this changed to Tuesday at 13:0
Stayed 7 nights in Feb 2020

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Class.
Lovely hotel in a great location and staff are all amazing and friendly – really couldn’t do enough for you. I have stayed here for many years and the majority of the staff are now friends and welcome you back each time with hugs and kisses, I have no issues recommending this hotel to anyone thinking about booking it. I would advise a sea room in the Antigua building if you can get it.
Stayed 5 nights in Jan 2020

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern & so friendly
Lovely hotel and friendly staff - We stayed only one night here as our self catering villa we'd been staying in all week was awful and the final straw was the boiler breaking down and having no hot water, we were a bit dubious booking a 3 star hotel as normally stsy in 4 star but we've stayed in other Elba hotels in Fuerteventura and enjoyed them so gave it a go, very glad we did, the deluxe double seaview room was in the best condition and had lovely views. I'm extremely fussy but enjoyed the food, main pool was busy but it was Christmas werk so alot of kids in hotel enjoying the pool, there is another unheated pool which was alot quieter. No parking available at hotel but we found on steet parking each time we returned after a trip out in the car. We would definitely return to this hotel, we love Fuerteventura and visit often so this hotel is a definite choice to return to.
Stayed 1 night in Dec 2019