6/10 Okay
Jana
22 Dec 2024
Liked: Staff & service, amenities
We normally stay at a 5 star down the street which is about the same price. Due to good reviews and Cinnamon's reputation, we thought we'd give this a try.
Only pros - nice staff which is typical anywhere in SL and a comfortable bed. That's it.
The hotel has smoking rooms which is right away an indicator of its budget status, though we've stayed in over 18 locations of all ratings in SL and smoking rooms in this building was a first. When you book through Expedia they won't guarantee a non smoking room so we had to contact the hotel to say we'd have to cancel if we couldn't guarantee a non smoking room, which they accommodated. The first room they provided was on the 23rd floor and smelled so bad of mildew we had to drag everything back down to reception (no small feat, their elevators take forever and seem to not be able to change direction part way 7-26 floor). We were changed to floor ten. The room smelled ok until we turned the AC on and then we could smell the smoke smell from the hall and other rooms. Yuck. Our room also had a plugged sink and a leaky shower head. The 1/2 inch step in to the bathroom is unmarked and both my husband and I tripped in to the bathroom which hurt. The breakfast was terrible. Whoever is praising the breakfast has not experienced the fantastic SL breakfasts. Cold food, overworked staff, tasteless hoppers, no accommodations for food allergies. Kiri hodi had no potatoes. Kiribath was tasteless. None of the fruit was ripe and the curd was lumpy
Jana
Stayed 1 night in Dec 2024