8/10 Good
Janice C.
20 Jan 2025
Liked: Cleanliness
Comfortable apartment in a beautiful location.
The apartment is situated within the Parque Santiago III complex, which has beautiful grounds and a good supply of cafes etc. It is close to a supermarket and all resort amenities and one of the nicest beaches in the area. The apartment was a good size, but more shelves and some towel hooks/rails would really help. Nice garden view, but the balcony itself is rather cluttered. It was good to have a dishwasher, but this is not listed as one of the amenities in the apartment so we didn't know to bring tablets for it. Having a washing machine (listed) was very helpful. The apartment is privately let by the owner and is therefore excluded from the services provided to general hotel guests. As a result, we were offered no cleaning of the apartment, despite staying there for two weeks. A supply of clean towels and bedlinen was dropped off, but left to us to organise. Some extra bin bags would have been useful. Regular guests have a wrist tag/card access to the many alternative access points to the complex, but we did not have card access provided so were only able to access through the main entrance to the hotel and then had to walk all the way round - sometimes with heavy shopping. The television gave us access to Netflix via our own subscription, but the main terrestrial service via antenna to the apartment was not working. We asked the agency contact for help in resolving this, but didn't get a response. An enjoyable stay overall, but with minimal support/service provided.
Janice C.
Stayed 15 nights in Jan 2025