Arzergrande Holidays

Loved room restaurant

Customer service was excellent as my request to change rooms was met the second night. Expedia sent a message that I was entitled to a VIP bottle of wine.

Beautiful hotel set outside the busy area. Very easy walking distance to the grand canal and some very nice restaurants near by. Breakfast was good, but the eggs were “ok”, pastries were excellent. Front desk was friendly and able to make all taxi bookings via WhatsApp. Beds were comfy and rooms were spacious. Only missing a bathrob to make it a perfect stay. Would return and recommend.

The valet parking was a bit confusing as the front doors go right out to the main road there is no "lobby parking" you just pull off to the side and wait for the valet. They were dropping off a car as we finished getting our luggage out so it was a bit confusing but, the staff were quick and efficient. All the staff were very friendly and helpful, the water shuttle to and from Venice was a great perk (this is not a luggage service you must bring your luggage by the water bus station or the vehicle ferry as vehicles are allowed on Lido). Breakfast was yummy. The room was warm which i understand it is common not to have A/C on yet this time of year, but the balcony had a key lock on it so we were only able to open it a crack to get any air in. The coffee for the coffee machines was amazing. Room other than the air was comfortable. Staff brought our car around and loaded it without us even having to ask. They also assisted us the day we arrived in getting a return ferry for when we left. There could be some updates made but it was an excellent placw to stay amd staff was amazing.

The staff at this hotel are very friendly and give wonderful recommendations. They even suggested a faster and cheaper route to the airport than what was suggested on Google Maps! Only downside is the lack of an elevator, but the staff did help us take our bags up so this wasn't much of an issue.