4/10 Poor
Ashley
Travelled with group
30 Dec 2024
Disliked: Staff & service, property conditions & facilities
The property looked nice and there was a lot of positive reviews so I booked a stay for a birthday trip. When I had questions about property or procedures, it was very difficult to get anyone to talk to. I called the number multiple times with no answers or response. The ONE time I spoke to someone it wasnt a very clear resolution. I had not seen a single person that worked for the hotel about at all. I even walked around the property thinking I'd find someone. We stayed in room 403 which was on the top floor and it did have a very pretty view of some mountains and the airport, but it was extremely hot. I tried turning the little ac unit down but it never got cooler. I went all the way down to 62 degrees and still no colder in the room. We found hairs in the bed when we went to lay down. That wasnt great but thankfully no bugs. The bathroom was very nice, but the water only got a lukewarm temperature not hot at all. The thing that really topped off our stay is the last night there some loud guests were stomping and banging things around, slamming their doors and yelling to the point of us feeling unsafe. I knew there was no one I could call from the hotel so that made it feel even more unsafe. We quickly made a decision to pack our bags and leave early instead of risk seeing what would happen or how long they'd continue to be loud. So all in all the property was nice and the convenience of having somewhere to stay close to asheville and other things was nice.
Ashley
Stayed 2 nights in Dec 2024
