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Marsden Viaduct Hotel

4.0 star property
Bayside Auckland hotel in Auckland Central Business District with spa services

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Marsden Viaduct Hotel

Deluxe King Room with Marina View | View from room
View from property
Deluxe King Room with Marina View
Junior King Suite Balcony, Pool View | City view
Premium bedding, down duvets, pillow-top beds, in-room safe
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Housekeeping
  • Breakfast available
  • Spa
  • 24/7 front desk
  • Parking available
The price is €132
includes taxes & fees
23 Dec - 24 Dec

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Room options

View all photos for Superior Room, Non Smoking, City View

Superior Room, Non Smoking, City View

Superior Room, Non Smoking, City View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room, Non Smoking, Bathtub

Deluxe King Room, Non Smoking, Bathtub

Deluxe King Room, Non Smoking, Bathtub

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room with Marina View

Deluxe King Room with Marina View

Deluxe King Room with Marina View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
  • 42 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room with Balcony, 1 King Bed, Courtyard View

Deluxe Room with Balcony, 1 King Bed, Courtyard View

Deluxe Room with Balcony, 1 King Bed, Courtyard View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior King Suite Balcony, Pool View

Junior King Suite Balcony, Pool View | Living area

Junior King Suite Balcony, Pool View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Map
21 Viaduct Harbour Ave, Auckland, Auckland, 1010

What's nearby

  • Sky Tower - 10 min walk
  • SkyCity Casino - 10 min walk
  • Auckland Ferry Terminal - 14 min walk
  • Spark Arena - 4 min drive
  • Eden Park - 8 min drive

Getting around

  • Gaunt Street Tram Stop - 1 min walk
  • Auckland Britomart Station - 14 min walk
  • Auckland (AKL-Auckland Intl.) - 29 min drive

Restaurants

  • ‪Hello Mister - ‬6 min walk
  • ‪The Brewers Co-Operative - ‬8 min walk
  • ‪Tuckshop - ‬3 min walk
  • ‪Williams Eatery - ‬6 min walk
  • ‪Grand Harbour Chinese Restaurant - ‬4 min walk

About this property

Marsden Viaduct Hotel

Upscale hotel revitalised in 2023 and located near Sky Tower
Located close to Auckland Ferry Terminal and Spark Arena, Marsden Viaduct Hotel provides a corner/local shop, a coffee shop/cafe and a bar. For some rest and relaxation, visit the Turkish bath/hammam, and indulge in a sports massage, reflexology or a body wrap. The on-site local and international cuisine fine-dining restaurant, LA' Maree- on site, offers breakfast, brunch, lunch, dinner and ocean views. Guests can connect to free in-room WiFi.
Additional perks include:
  • Limo/town car service, full breakfast (surcharge) and self-parking (surcharge)
  • An electric car charging station, access to a nearby indoor pool and access to a nearby health club
  • Express check-out, bike parking and a living plant wall
  • Guest reviews say great things about the helpful staff and location
Room features
All 80 individually furnished rooms offer comforts, such as premium bedding and laptop-friendly workspaces, as well as perks, such as air conditioning and smart speakers.
Extra amenities include:
  • Heating and portable fans
  • Reusable coffee/tea filters, recycling and LED light bulbs
  • Bathrooms with rainfall showers and designer toiletries
  • 50-inch Smart TVs with Netflix, streaming services and premium channels
  • Wardrobes/cupboards, eco-friendly cleaning products and mini fridges

Languages

English, Filipino, Hindi, Norwegian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour offsite parking (NZD 50 per night)
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 500 metres
  • Train station pick-up shuttle (surcharge) from 6:00 AM to 11:30 PM
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered parking on site (NZD 45 per night)
  • Limited on-site parking (max 10 spaces per unit)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: NZD 35 to 52 for adults and NZD 15 to 52 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • French Press Cafe- Onsite
  • Grape and Olive- Onsite
  • LA' Maree- on site

Things to do

  • Bicycle storage
  • Books
  • Indoor pool (guest access)
  • Stereo
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Cot (surcharge)
  • DVD player
  • Grocery/convenience store
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Dock
  • On the bay
  • Outdoor furniture

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Area rugs in public areas
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste

Entertainment

  • 50-inch smart TV with premium digital channels
  • DVD player
  • Netflix
  • Smart speaker
  • Streaming services

Food and drink

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Free bottled water
  • Freezer
  • Meal delivery service
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, airport, train station and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3.10 per cent for credit card payments
The check-in location differs from the property location; go to: [21 Viaduct Harbour Avenue AKL (Same building as Sofitel Viaduct)]
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of NZD 0.00 at checkout

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 100 per night.
Cots (infant beds) are available for NZD 20.00 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 250 per accommodation, per stay
  • Breakage deposit: NZD 250 per stay
  • A damage deposit of NZD 250 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately NZD 35 to 52 for adults and NZD 15 to 52 for children
  • Airport shuttle fee: NZD 50 per person (one-way)
  • Airport shuttle fee per child: NZD 25 (one-way), (from 4 to 12 years old)
  • Covered self-parking fee: NZD 45 per night
  • Nearby parking fee: NZD 50 per night(328 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: NZD 20.00 per night
  • Rollaway bed fee: NZD 100 per night
  • Pool fee: NZD 25 per day
  • Spa fee: NZD 25 per day
  • Towels fee: NZD 0 (or guests may bring their own)
  • Credit card charges are subject to a surcharge of 3.10 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds and on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards and outdoor lighting
Property Registration Number 9429049065527

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transport to and from this property
Guests under 21 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Marsden Viaduct Hotel Hotel
Marsden Viaduct Hotel Auckland
Marsden Viaduct Hotel Hotel Auckland
Marsden Viaduct Hotel Same building as Sofitel Viaduct

Frequently asked questions

Is Marsden Viaduct Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Marsden Viaduct Hotel?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Marsden Viaduct Hotel on 23 Dec 2024 start from €131.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Marsden Viaduct Hotel?

Self-parking is available for NZD 45 per night. Limited spots are available.

What time is check-in at Marsden Viaduct Hotel?

Check-in start time: 2:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Marsden Viaduct Hotel?

Checkout is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Does Marsden Viaduct Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of NZD 50 per person applies.

Where is Marsden Viaduct Hotel located?

Located in Auckland Central Business District, this spa hotel is within a 15-minute walk of Sky Tower and Auckland Ferry Terminal. Spark Arena and Auckland Domain are also within 2 mi (3 km). Gaunt Street Tram Stop is only a 2-minute walk and Daldy Street Tram Stop is 4 minutes.

Marsden Viaduct Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 146 out of 279 reviews" "
Rating 8 - Good. 73 out of 279 reviews" "
Rating 6 - Okay. 31 out of 279 reviews" "
Rating 4 - Poor. 18 out of 279 reviews" "
Rating 2 - Terrible. 11 out of 279 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, central and convenient.
Stayed 1 night in Dec 2024

10/10 Excellent

Hamish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent clean and quiet hotel within easy walking distance of everything we needed to do in Auckland.
Stayed 2 nights in Dec 2024

10/10 Excellent

Elizabeth, Rangiora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Ngakete

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel
Stayed 1 night in Dec 2024

2/10 Terrible

Catie

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
This was a very weird experience. The bed was comfy and clean but the room overall was very tired, very dusty and not clean. No ac so noisy fan had to be going all night. No hot water this morning and no concierge overnight till 7am so I was unable to contact anyone. Very poor value for money. Do not recommend
Stayed 1 night in Dec 2024

6/10 Okay

Andrew

Stayed 1 night in Nov 2024

10/10 Excellent

Leesah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Peter

Travelled with partner
Liked: Staff & service, amenities
.
Stayed 1 night in Nov 2024

10/10 Excellent

Shane

Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Property and room were excellent and the situation is perfect, right next to the Viaduct quarter and marina. It's in the same building as the Sofitel. An odd set up where you have to be met in the foyer and taken up to the fourth floor to check in, as you need a swipe card to get to that floor and until you have checked in, you don't have one. Apart from that, I'd definitely stay again
Stayed 1 night in Nov 2024

4/10 Poor

DAVID

Liked: Cleanliness
Disliked: Property conditions & facilities
They never vacuumed or cleaned effectively. Never wiped down bed side tables etc. Airconditioning did not cool the room
Stayed 4 nights in Nov 2024

6/10 Okay

Karl

Travelled with partner
The blind are broken and can’t open the one to go outside on deck
Stayed 1 night in Nov 2024

8/10 Good

Analyn

Travelled with partner
Liked: Property conditions & facilities
Close to the CBD
Stayed 2 nights in Nov 2024

8/10 Good

Byron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arriving at the hotel, you enter through the Sofitel and have to phone the Marsden Reception to have someone physically come down and escort you to reception for check-in. The room was very tidy with the bare minimums for tea and coffee and toiletries (no shower caps etc) Unfortunately there were no USB points for charging so bring your own chargers. The air conditioning was not working. When I mentioned this, they said they were aware and were requesting to have the temperatures improved. This didn't happen during our 2 nights stay. We had the hot water go off half way through a shower in the middle of the day. Nothing like a cold shower to try and rinse off the soap. after calling reception, this was rectified within about 20 minutes. The TV was pretty challenging to use - there was no easy way to get to the channels and were only freeview channels it seemed.
Stayed 2 nights in Nov 2024

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities
This is a weird, cheaper hotel on one floor inside a normal hotel. There was no parking (because this hotel only borrows parking from the real hotel, and apparently not that much of it), the wifi didn’t work, and the in-room thermostat controls didn’t work. I received no assistance from the front desk in dealing with either of the last two issues, including what I suspect was a lie about “contacting maintenance to change the temperature on their end.” The room itself was nice, but the overall air was of a nice place run cheaply. Don’t recommend, there are plenty of nicer hotels for similar money in Auckland.
Stayed 1 night in Nov 2024

8/10 Good

Salim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great.
Stayed 3 nights in Nov 2024

8/10 Good

Aaron

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
A bit strange that it is a hotel inside another hotel and you call them up and the come and get you and take you to another floor for checkin
Stayed 1 night in Nov 2024

6/10 Okay

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location, room really nice but let down by air con not working and TV connection failure. For a high end hotel is just didnt quite deliver in that regard
Stayed 2 nights in Nov 2024

6/10 Okay

Rebecca Marie

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Was a great place to stay, awsome deep bath, comfy bed, only downfall were the ants, there were so many around the kitchenette area , even with the coffee cups rinced,
Stayed 3 nights in Oct 2024

8/10 Good

Judy, Tauranga

Liked: Cleanliness
Location
Stayed 2 nights in Oct 2024

8/10 Good

Kiani

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a quiet and pleasant place to stay in the CBD, then this would be ideal. As long as you are aware of the unique check in process (Which they clearly stipulate in their communications with you) then everything is straightforward. The staff are excellent. I stayed in the room with the marina view. The views itself were really pretty and a gorgeous view of the sky tower, and really nice having a balcony to open up and allow in the fresh air. Two areas of improvement would be, that the windows were really dirty, like really irritating that there is a beautiful view outside but we can't enjoy it without keeping the balcony doors open. I appreciate, they would be harder to maintain than not being near the water, but I have stayed in other places near beaches etc and this hasn't even been on my radar as something to be concerned about. Also some of the tiles in the bathroom could do with a spruce up as they're looking a bit tired and the wallpaper in some areas of the bathroom are peeling away. Those are potentially minor things, but make the difference between a pleasant stay and an incredible stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, willing to go the extra mile for guests.
Stayed 1 night in Sep 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Jeanette

Stayed 1 night in Aug 2024