4/10 Poor
Thomas
Business traveller
30 Oct 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The rooms are nicely appointed and the bathrooms are well finished, so overall a comfortable stay.
However I would note that the "sound proofing" is absolutely non-existent in the standard rooms....to the extent where I could clearly hear other room accupants 'activities', phone calls, conversations, and even opening of a plastic bag! I noted this to check-in staff and they kindly upgraded me which was appreciate as I had a lot of work to do. The upgraded room was on the top floor and far far better sound insultation, and I was told breakfast was being included as well. I checked out and again was told breakfast was included. I went to the dining area, made my breakfast choice, ordered, and was then told it wasn't included! On top of this I wasn't offered the Silver member VIP access benefit, and so whilst the room was nice (and once upgraded the room was on par with the price-point) the overall experience was definately not a standard I am used to encountering on my business travels. Unfortunate. The staff were all very friendly, but seems some pieces of the puzzle aren't connecting.
Thomas
Stayed 1 night in Oct 2024