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SO/ Auckland

5.0 star property
Luxury Auckland hotel in Auckland Central Business District with 2 restaurants

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for SO/ Auckland

Terrace/patio
Front of property
Twin Room, 2 Single Beds (Collection)
2 bars/lounges, rooftop bar
Room, 1 King Bed (Collection) | Bathroom

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
The price is €164
includes taxes & fees
1 Dec - 2 Dec
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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room, 1 King Bed (Collection)

Room, 1 King Bed (Collection)

Room, 1 King Bed (Collection)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
Smart TV
Premium bedding
Hairdryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Loft Suite, Club Signature Access, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Loft Suite, Club Signature Access, 1 King Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
Smart TV
Premium bedding
Hairdryer
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, 2 Single Beds (Collection)

Twin Room, 2 Single Beds (Collection)

Twin Room, 2 Single Beds (Collection)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
Smart TV
Premium bedding
Hairdryer
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed (Atelier. Club Signature Access)

Suite, 1 King Bed (Atelier. Club Signature Access)

Suite, 1 King Bed (Atelier. Club Signature Access)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

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The price is €108
includes taxes & fees
6 Dec - 7 Dec
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About the area

Map
Cnr. Customs East & Gore Street, Auckland, 1010

What's nearby

  • University of Auckland - 4 min walk
  • Auckland Ferry Terminal - 5 min walk
  • Princes Wharf - 7 min walk
  • Sky Tower - 12 min walk
  • SkyCity Casino - 12 min walk

Getting around

  • Auckland Britomart Station - 2 min walk
  • Halsey Street Tram Stop - 15 min walk
  • Auckland (AKL-Auckland Intl.) - 28 min drive

Restaurants

  • ‪Giapo - ‬1 min walk
  • ‪Daily Bread — Britomart - ‬1 min walk
  • ‪King Made Noodles 金味德牛肉拉面 - ‬2 min walk
  • ‪Burgerfuel - ‬2 min walk
  • ‪Ortolana - ‬2 min walk

About this property

SO/ Auckland

Luxury eco-certified hotel near University of Auckland
Located close to Auckland Ferry Terminal and Princes Wharf, SO/ Auckland provides a rooftop terrace, dry cleaning/laundry services and 2 bars. Indulge in a Swedish massage at SO/ SPA, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Yoga classes are offered at the 24-hour health club; the property also has a 24-hour business centre and a sauna. Guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool
  • Buffet breakfast (surcharge), valet parking (surcharge) and a round-trip airport shuttle (surcharge)
  • An electric car charging station, babysitting (surcharge) and massage treatment rooms
  • Luggage storage, 5 meeting rooms and a 24-hour front desk
Room features
All 130 rooms feature comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
More amenities include:
  • Highchairs, baby baths and childcare services
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and separate baths/showers
  • 49-inch Smart TVs with streaming services and digital channels
  • Wardrobes/cupboards, fridges and electric kettles

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Covered valet parking on site (NZD 65 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; NZD 49 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Harbour Society
  • Hi So
  • Javalab
  • Mixo

Family friendly

  • Baby bath
  • Highchair
  • In-room babysitting
  • In-room refrigerator
  • Indoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • 5,382 square feet of conference space

Outdoors

  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 15 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch smart TV with digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2.5 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
12 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 100.0 per night.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately NZD 49 per person
  • Airport shuttle fee: NZD 195 per vehicle (one-way)
  • Valet parking fee: NZD 65 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 100.0 per night
  • Credit card charges are subject to a surcharge of 2.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

SO/ Auckland Hotel
SO/ Auckland Hotel
SO/ Auckland Auckland
SO/ Auckland Hotel Auckland

Frequently asked questions

Does SO/ Auckland have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at SO/ Auckland?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at SO/ Auckland on 1 Dec 2024 start from €163.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SO/ Auckland pet-friendly?

No, pets are not allowed at this property.

How much is parking at SO/ Auckland?

Valet parking is available for NZD 65 per night.

What time is check-in at SO/ Auckland?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at SO/ Auckland?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does SO/ Auckland provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of NZD 195 per vehicle applies.

Where is SO/ Auckland located?

This family-friendly Auckland hotel is located in the business district, within a 10-minute walk of University of Auckland, Auckland Ferry Terminal and Princes Wharf. Spark Arena and Sky Tower are also within 15 minutes. Auckland Britomart Station is only a 2-minute walk and Halsey Street Tram Stop is 15 minutes.

SO/ Auckland Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 133 out of 210 reviews" "
Rating 8 - Good. 42 out of 210 reviews" "
Rating 6 - Okay. 23 out of 210 reviews" "
Rating 4 - Poor. 5 out of 210 reviews" "
Rating 2 - Terrible. 7 out of 210 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Had issues with the lock but was given upgraded room transfer which was nice. Really pretty hotel!
Stayed 2 nights in Aug 2024

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, room was spacious. Silly bathroom with glass walls. Also no lights by bedside. Overall a good experience.
Stayed 1 night in Sep 2024

8/10 Good

Francois

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool/spa and rooftop bar are great. Rooms on level 2 are a bit noisy (traffic on custom st). Best to be on higher levels.
Stayed 1 night in Sep 2024

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. All the staff were very kind and helpful except the breakfast chef on our last sunday. He said that he did not have soy sauce! I had soy sauce every morning with the other chefs but this chef said no!!
Stayed 6 nights in Aug 2024

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel. The rooms are great size and the beds are the most comfiest I’ve ever sleeped in.
Stayed 1 night in Aug 2024

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

John

Travelled with partner
Liked: Amenities
Easy walking distance to spark arena!
Stayed 1 night in Aug 2024

8/10 Good

Melvin

Liked: Cleanliness, amenities, property conditions & facilities
-
Stayed 1 night in Jul 2024

10/10 Excellent

Will

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, staff were so friendly and helpful definitely staying again
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Maram

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2024

10/10 Excellent

Wayne, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Loved ataying there will be back
Stayed 1 night in Jun 2024

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the limited hours for restaurant and bar, closed on Sunday, one of the nights I was staying
Stayed 2 nights in May 2024

8/10 Good

Bing

Liked: Staff & service, amenities, property conditions & facilities
It was a great experience except for the surprise parking fee that I though was for free
Stayed 9 nights in May 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with really nice facilities. The only downside is that the rooms are too dark with black walls and not good lighting. There’s no chrome cast which is a bit annoying. Other than that the gym is good, and the spa area is amazing!
Stayed 8 nights in May 2024

10/10 Excellent

Man Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
So hotel so good Had a wonderful stay in this hotel. We were surprised that the snacks and drinks in the bar fridge are complimentary Service was great and they let us check in earlier. Will definitely come back Nice breakfast with fresh squeezed juice
Stayed 1 night in May 2024

8/10 Good

Lorraine, Auckland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
disappointed with the room as the urban room I booked and viewed had the bath near the window looking out over the city however they said that isnt what I booked but i checked again and it was anyway I paid cash to stay another night and they moved us to the correct room first time since booking with expedia this has happened the photos werent correct for the room
Stayed 1 night in Apr 2024

10/10 Excellent

Raven

Stayed 1 night in Apr 2024

8/10 Good

Kazumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Charlotte

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

6/10 Okay

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
SO Disappointing.
Great location, very cool hotel, and some thoughtful touches like complimentary mini-bar. BUT: curtains closed leaving large gaps, so room was light, not double glazed so lots of road/people noise (2nd floor room), toilet had a sliding door that was shared with the shower, so you could only use one at a time, and the door didn't close fully so no privacy. We had a balcony, which could have been nice, but it was very sad, only had one chair, some dead plants, and nothing really dividing our balcony from the next room.
Stayed 2 nights in Feb 2024

10/10 Excellent

Lynsey

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location and excellent staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the whole experience.
Stayed 2 nights in Feb 2024

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the friendly staff and the swimming pool
Stayed 1 night in Feb 2024