2/10 Terrible
Prajna
Travelled with family
13 Nov 2024
Disliked: Property conditions & facilities
This is a very unpleasant experience of my life. We booked Rayland through Expedia today and when we arrived to hr motel they said they don’t have the bookings and there is no rooms available. We then spoke to customer service at Expedia and they couldn’t resolve that issue and then we paid double the amount to book the Shakespeare hotel for our stay.
THIS IS MY WORST EXPERIENCE EVER !!!!
The rooms are unclean, aircon isn’t working. The lights are not working, there is no hot water in the shower. The toilet have poo stain on the toilet which wasn’t cleaned before we came in.
There is no phone to call the staff members, I have all the photos if you need.
My family/friends have been using Expedia for all the bookings but I am going to recommend to stop promoting Expedia and booking through you because it was such a pathetic experience. NEVER BOOKING THROUGH EXPEDIA EVER AGAIN !!!
Prajna
Stayed 1 night in Nov 2024