6/10 Okay
Fred
18 Oct 2024
Liked: Cleanliness
The hotel is situated nearimportant tourist sights and close to many good restaurants. The rooms are fine as is the breakfast buffet. However, the information shown on Expedia indicates laundry service is available; it is not. The hotel’s internal info in the room indicates laundry that rooms have an in room safe. My room did not. The real problem though was not the lack of these services but the attitude of one receptionist when I asked about them. I don’t know whether she doesn’t like North American tourists, solo travellers or old people, such as myself who ask about the missing services. She started when I mentioned the difficulty of finding a cab at the TGV station. She said I should have used the tram or bus. When I asked about laundry service as I needed to wash clothes she said there was none and what did I expect her to do about it. She said I should go to a laundromat and wash my own clothes. I went to my room but was so annoyed that I returned to reception where she had finished her shift. I very nice employee did some investigation and found a nearby laundry where you could leave laundry and pick it up the next day. He also upgraded my room. Unfortunately the following morning I discovered the room had no in room safe and went to reception to enquire. The same woman was back and said that wasn’t her problem and she refused to discuss it. She gave the impression that questions weren’t welcome. I wont return. Her offensive abusive manner outweighs the good features.
Fred
Stayed 6 nights in Oct 2024