6/10 Okay
FLORAME
Travelled with family
15 Nov 2024
Liked: Cleanliness, property conditions & facilities
Our plane arrived early in the morning from another country. It was around 1 am. I messaged the hotel days before our arrival to ask for early check in. The response was it depends on the early availability of the room we booked and the previous occupants early or timely check out in which I understood. When we arrived, I asked if we could check in early. The front desk personnel called the manager and was told no. We have to pay an extra night. We were tired and went ahead and paid to get some rest. We were directed to the same room we booked for the next 4 nights but paid for 5. Nobody was occupying the room. Why charge us a full night for few hours early arrival. I would have come back to this hotel on our next visit but they were not very accommodating to our request. The front desk staff could barely speak English. Every time we try to communicate with them was a struggle.
FLORAME
Stayed 3 nights in Sep 2024
