6/10 Okay
Juliana F.
24 Jan 2025
Disliked: Cleanliness
terrible experience with Vacasa
This was my third stay at Sugar Top. The other two times I stayed directly with the owner, who by the way is very nice. This time I came with Vacasa and the experience was horrible. I was very disappointed when I entered the apartment and immediately smelled a horrible smell of food and soon I found a lot of dirt around the apartment. Everything was dirty and poorly cleaned. It looked like they hadn't cleaned it in ages. The kitchen was the worst part, full of grease dripping down the cabinets and the stove inside the drawers. All dirty. The dishes are all disorganized and all mixed up and you can't find anything. They left the washing machine smelling of dishes. The bathrooms are full of hair. The toilets have feces. The kitchen sink drain is full of sludge. The bed linens are dirty and stained with dirt. I contacted Vacasa and nothing was done to solve my problem. I paid a lot for the daily rates in the apartment to find what I found. Not to mention that the sofa is already so old and dingy and the bed in the master bedroom is horrible. Anyway, I don't recommend Vacasa because they don't maintain their units. But other than that, Sugar Top is a place blessed by God. and I will continue coming here but never with Vacasa
Juliana F.
Stayed 5 nights in Jan 2025