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Hotel Donde Marcelo

3.0 star property
Find your urban retreat where tranquility meets convenience. Enjoy relaxing moments in our garden oasis.

Choose dates to view prices

Photo gallery for Hotel Donde Marcelo

Front of property – evening/night
32-inch flat-screen TV with cable channels, TV
View from property
Terrace/patio
Superior Double Room

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Pet-friendly
  • Parking included
  • Laundry
The current price is €37
includes taxes & fees
17 Feb - 18 Feb

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

Highlights

Flat-screen TV
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
Desk
Wardrobe
  • 249 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Standard Quadruple Room

Desk, free WiFi, bed sheets

Standard Quadruple Room

Highlights

Flat-screen TV
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
Desk
  • 400 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bunk Bed

View all photos for Standard Twin Room

Desk, free WiFi, bed sheets

Standard Twin Room

Highlights

Flat-screen TV
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
Desk
Wardrobe
  • 300 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Flat-screen TV
Sofa bed
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
Desk
Wardrobe
  • 350 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

Highlights

Flat-screen TV
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
Desk
Wardrobe
  • 350.0 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Single Bed

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About the area

Map
Ambato y Pasaje Herrera, Baños de Agua Santa, Tungurahua, 180250

What's nearby

  • Church of the Virgin of the Holy Water - 1 min walk
  • Sebastian Acosta Park - 2 min walk
  • Banos Central Market - 3 min walk
  • Termas de la Virgen - 5 min walk
  • The Tree House - 25 min drive

Getting around

  • Ambato Station - 49 min drive

Restaurants

  • ‪Leprechaun - ‬4 min walk
  • ‪Papardelle - ‬3 min walk
  • ‪Cafe Good - ‬4 min walk
  • ‪Juan Valdez - ‬2 min walk
  • ‪KFC - ‬2 min walk

About this property

Hotel Donde Marcelo

Hotel in the city centre
Consider a stay at Hotel Donde Marcelo and take advantage of a terrace, a garden and dry cleaning/laundry services. For some rest and relaxation, visit the Turkish bath/hammam. The on-site restaurant offers lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a business centre.
You'll also find perks such as:
  • Free self-parking
  • Continental breakfast (surcharge), bike hire and a 24-hour front desk
  • Luggage storage, a banquet hall and smoke-free property
Room features
All guestrooms at Hotel Donde Marcelo offer comforts such as free WiFi and free bottled water.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Daily housekeeping, desks and phones

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: USD 3.50 for adults and USD 3.50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: noon; check-in end time: 11:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
1 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: from approximately USD 3.50 for adults and from USD 3.50 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Donde Marcelo Baños
Donde Marcelo Baños
Donde Marcelo
Donde Marcelo Banos
Donde Marcelo Banos Agua Santa
Hotel Donde Marcelo Baños de Agua Santa
Hotel Donde Marcelo Hotel Baños de Agua Santa
Hotel Donde Marcelo Hotel
Hotel Donde Marcelo Hotel
Hotel Donde Marcelo Baños de Agua Santa
Hotel Donde Marcelo Hotel Baños de Agua Santa

Frequently asked questions

Is Hotel Donde Marcelo pet-friendly?

Yes, this property allows pets (limit 1 total).

How much does it cost to stay at Hotel Donde Marcelo?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Hotel Donde Marcelo on 17 Feb 2025 start from €36.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Donde Marcelo?

Self-parking is free at this property.

What time is check-in at Hotel Donde Marcelo?

Check-in start time: noon; check-in end time: 11:00 AM. After-hours check-in is not available.

What time is check-out at Hotel Donde Marcelo?

Checkout is at 11:30 AM.

Where is Hotel Donde Marcelo located?

Located in the heart of Baños de Agua Santa, this hotel is steps away from Church of the Virgin of the Holy Water and Sebastian Acosta Park. Banos Central Market and Termas de la Virgen are also within 5 minutes.

Hotel Donde Marcelo Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 25 out of 74 reviews
Rating 8 - Good. 29 out of 74 reviews
Rating 6 - Okay. 10 out of 74 reviews
Rating 4 - Poor. 5 out of 74 reviews
Rating 2 - Terrible. 5 out of 74 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Andrea

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nightmare Experience - Avoid at All Costs This was, without a doubt, the worst hotel experience I’ve ever endured. The room was absolutely disgusting and unsafe for anyone to stay in. Black mold covered multiple areas, making the air feel suffocating and the environment a health hazard. The room was filthy, with grime and dirt in every corner. To make matters worse, there was no functioning air conditioning, leaving the room unbearably hot and uncomfortable. The advertised “breakfast” was laughable—completely inedible and poorly presented. It was clear there was no care or effort put into this aspect of the stay. The entire property felt neglected and mismanaged. I ended up leaving the hotel shortly after checking in and demanded a refund and the owner had the audacity to say there wasn’t any mold even after I showed her pictures. I had to book another hotel last-minute just to escape this nightmare. Do yourself a favor and avoid this place entirely. It’s not worth the risk to your health, safety, or sanity. Stay far, far away.
Stayed 3 nights in Dec 2024

10/10 Excellent

William

Stayed 1 night in Jul 2024

10/10 Excellent

Tamas, north bergen

Stayed 1 night in Jun 2024

6/10 Okay

Cielo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was close to everything. The only didn't like is that they put little paper toilet on the bathroom and we need to ask for. There is no A/C
Stayed 2 nights in Jun 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a clean place walking distance to most amenities. I would stay again in futute travels.
Stayed 1 night in Jan 2024

4/10 Poor

Andrew

Travelled with family
I’d love to rate this hotel better. The location is great. It’s a cool old building. The staff was friendly and accommodating. The problem was the room. Our room had no windows to the outside. The window faced the interior courtyard of the hotel. There was no air conditioning and no air circulation so the room was stifling and stuffy. The noise from the lobby reverberated throughout our room. We didn’t sleep at all and sleep is the number one necessary requirement of a hotel. This the 2 star rating.
Stayed 2 nights in Jan 2024

2/10 Terrible

James

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The primary purpose of a hotel is a place to sleep. It was impossible to sleep at this property. They kept roosters that were very loud all night long.. we returned home tired and ill.
Stayed 2 nights in Oct 2023

10/10 Excellent

SERGIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple abventure!
Bathroom need improvement,just a bit otherwise we liked the room staff very welcoming!
Stayed 4 nights in Aug 2023

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, spacious and clean. Close to everything you need.
Stayed 2 nights in May 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

Brad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet Spot in Banos
We stayed for a couple nights. The accommodations were great and perfect for our stay in Banos. We didn't use the room much as we were out exploring, but the staff was helpful. The location is convenient for food and other services. The Wifi was helpful. My only issue was the doors are locked from the inside with a key, so I found myself locked into the hotel at sunrise when I wanted to get out and walk around. I found a back door, into a lot, and then climbed the gate to leave. The doors were finally open when I returned closer to 8am.
Stayed 2 nights in Mar 2022

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Ugly bathroom and bad smells in it. Hot water didn't work properly.
Stayed 1 night in Aug 2021

10/10 Excellent

Romeo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Donde Marcelo
Decent hotel! Make sure to ring the door bell if you go out because they lock up early and your key wont get you into the hotel. If you go out early same thing you have to wait for someone to wake up and let you out!
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful!
Very accommodating. Didn’t speak English but we used the Google translate app and they worked with us. Helped us order food after curfew/lockdown at 8pm. Def recommend
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great service- hotel in disrepair
Amazing service. But this hotel is in great disrepair. It is extremely loud- you can hear the folks in the kitchen in the morning and evening. The mirrors were faded, the room door didn’t open easily as the handle was broken. The bed was fine, but the bathroom smelled awful and though it was clean, it was in disrepair with tiles kissing in the shower and holes in the walls.
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Ubicación cercana al centro. Aunque cuenta con parqueo es complicado para carros grandes debido a como ha sido construido. La habitación que me asignaron no incluía las características de la habitación que se eligió en la aplicación. A pesar de que uno indica el número de personas que se hospedará, no habian suficientes toallas en la habitación, aunque luego de solicitarlas fueron entregadas.
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel i had a good time me gusto mucho mi estadia en el hotel.
Stayed 1 night in Jan 2021

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pete Ross, Washington, DC
The hotel is located in the center of the city very close to the main church and all of the downtown restaurants. It is also very close to the volcanic baths. The hotel room was spotlessly clean. They also have FREE on-site parking, which was very nice because there is absolutely no free parking in the area where this hotel is located because of its downtown location.
Stayed 1 night in Jan 2021

10/10 Excellent

Juan, Quito

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Late check in without any problem. The room was clean and comfortable.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing we did not like is they locked us out at night time....and very noisy...school across the street and busy road no screens on window and no A/C had to keep window open for fresh air....breakfast was ok...
Stayed 1 night in Feb 2020

8/10 Good

Cristina

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The bathroom is not too clean .. the sink was covered and you have to be careful The shower is dirty The pillows cover has some spots The bed not to soft In the morning very noisy
Stayed 1 night in Jul 2019

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Great location, close to "the action" but a couple of blocks from the noise. Easy to walk to the hot springs. Only complaint is that there were two pillows covered with shams that weren't especially clean. There were no pillows with pillowcases that were changed daily with the sheets.
Stayed 1 night in May 2019

8/10 Good

DavidPanico, basalt Colorado US

Travelled with partner
Liked: Staff & service, amenities
Bright cleanliness of lobby, hallway and rooms. More words.
Stayed 1 night in May 2019

10/10 Excellent

JAIRO, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue excelente, los desayunos muy ricos. La sra. Rosita y Rita son muy amables. Definitivamente superaron nuestras expectativas.
Stayed 3 nights in Apr 2019