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Napolitano Apart & Hotel

2.5 star property
Hotel with 2 outdoor swimming pools, a quick walk to Church of the Virgin of the Holy Water

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Napolitano Apart & Hotel

24-inch TV with cable channels
Triple Room
Indoor pool, 2 outdoor pools, open 2:00 PM to 8:00 PM, pool loungers
Reception
Deluxe Room, 1 Bedroom, Private Bathroom, Pool View | Private kitchen

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Room service
    Room service
  • Breakfast included
    Breakfast included
  • Laundry
    Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Economy Room, 1 Queen Bed, Ensuite, Garden View

Economy Room, 1 Queen Bed, Ensuite, Garden View

Economy Room, 1 Queen Bed, Ensuite, Garden View

Highlights

Individually furnished
TV
Down duvet
Blackout curtains
Premium bedding
Tempur-Pedic bed
Rainfall showerhead
Designer toiletries
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Bedroom, Private Bathroom, Pool View

Deluxe Room, 1 Bedroom, Private Bathroom, Pool View

Deluxe Room, 1 Bedroom, Private Bathroom, Pool View

Highlights

Individually furnished
Kitchenette
TV
Down duvet
Blackout curtains
Premium bedding
Tempur-Pedic bed
Detached private bathroom
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Premium bedding, down duvets, Tempur-Pedic beds, individually furnished

Triple Room

Highlights

Individually furnished
TV
Down duvet
Blackout curtains
Premium bedding
Tempur-Pedic bed
Rainfall showerhead
Designer toiletries
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Quadruple Room, 1 Bedroom, Ensuite, Mountain View

Premium bedding, down duvets, Tempur-Pedic beds, individually furnished

Family Quadruple Room, 1 Bedroom, Ensuite, Mountain View

Highlights

Individually furnished
TV
Down duvet
Blackout curtains
Premium bedding
Tempur-Pedic bed
Rainfall showerhead
Designer toiletries
  • Mountain view
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Economy Twin Room, 1 Bedroom, Private Bathroom, Mountain View

Economy Twin Room, 1 Bedroom, Private Bathroom, Mountain View

Economy Twin Room, 1 Bedroom, Private Bathroom, Mountain View

Highlights

Individually furnished
TV
Down duvet
Blackout curtains
Premium bedding
Tempur-Pedic bed
Rainfall showerhead
Designer toiletries
  • Mountain view
  • Sleeps 2
  • 1 Large Single Bed and 1 Single Bed

Similar properties

Free WiFi, bed sheets
Selina Baños
Pet-friendly
Free WiFi
Restaurant
Breakfast available
8.2 out of 10, Very good, (96)
The price is €27
includes taxes & fees
30 Nov - 1 Dec
Selina Baños
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About the area

Map
Avenida Oriente 470, 150 meters Banios Fire Department, Baños de Agua Santa, Tungurahua, 180250

What's nearby

  • The Magic Village - 3 min walk - 0.3 km
  • Church of the Virgin of the Holy Water - 6 min walk - 0.6 km
  • Banos Central Market - 8 min walk - 0.7 km
  • Termas de la Virgen - 10 min walk - 0.9 km
  • The Tree House - 23 min drive - 11.7 km

Getting around

  • Ambato Station - 48 min drive

Restaurants

  • ‪Leprechaun - ‬6 min walk
  • ‪Papardelle - ‬8 min walk
  • ‪Juan Valdez - ‬7 min walk
  • ‪Caña Mandur - ‬9 min walk
  • ‪Mestizart Ecuadorian Restaurant - ‬9 min walk

About this property

Napolitano Apart & Hotel

Hotel near Church of the Virgin of the Holy Water
Located close to Caverna Sigsi Huayco and The Magic Village, Napolitano Apart & Hotel provides free continental breakfast, a poolside bar and a terrace. Adventurous travellers may like the cycling and a ropes course at this hotel. Indulge in a hot stone massage, reflexology and a body scrub at piedra de fuego, the on-site spa. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as a coffee shop/cafe and a garden.
Additional perks include:
  • 2 outdoor pools and an indoor pool, with sunloungers
  • Free self-parking
  • A free bus station shuttle, bike hire and access to a nearby indoor pool
  • Luggage storage, a water dispenser and barbecues
Room features
All rooms are individually furnished, and have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches such as free WiFi and laptop-friendly workspaces.
More amenities include:
  • Tempur-Pedic beds and down duvets
  • Bathrooms with rainfall showers and designer toiletries
  • 24-inch TVs with cable channels
  • Wardrobes/cupboards and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) on request
  • Area shuttle (surcharge) up to 900 kilometres
  • Free bus station shuttle
  • Free secured, uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking (max 10 spaces per unit)
  • Onsite parking options include a garage

Food and drink

  • Free continental breakfast available daily 8:00 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • NAPOLITANO BAR - PIZZERIA

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 215 square feet of conference space

Outdoors

  • Barbecue grill
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Built in 2013
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Designer toiletries
  • Detached private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 24-inch TV with cable channels

Food and drink

  • 24-hour room service

More

  • Individual furnishings
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children 7 and younger are not allowed at this property; all guests older than 7 are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 120 per vehicle (return)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have any lifts
Pool access available from 2:00 PM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 7 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not permitted at this property
A car is not required for transport to and from this property
Parking height restrictions apply

Property is also known as

Napolitano Apart &Hotel
Napolitano Apart &Hotel Banos
Napolitano Apart Hotel
Napolitano Apart Hotel Banos
Napolitano Apart &Hotel Hotel Banos
Napolitano Apart &Hotel Hotel
Napolitano Apart &Hotel Baños de Agua Santa
Napolitano Apart &Hotel Hotel Baños de Agua Santa
Napolitano Apart Hotel
Napolitano Apart &Hotel Hotel
Napolitano Apart Hotel
Napolitano Apart & Hotel Hotel
Napolitano Apart & Hotel Baños de Agua Santa
Napolitano Apart & Hotel Hotel Baños de Agua Santa

Frequently asked questions

Does Napolitano Apart & Hotel have a pool?

Yes, this property has an indoor pool and 2 outdoor pools. Pool access is from 2:00 PM to 8:00 PM.

Is Napolitano Apart & Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Napolitano Apart & Hotel?

Self-parking is free at this property.

What time is check-in at Napolitano Apart & Hotel?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Napolitano Apart & Hotel?

Checkout is at noon.

Does Napolitano Apart & Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 120 per vehicle applies.

Where is Napolitano Apart & Hotel located?

Located in the heart of Baños de Agua Santa, this spa hotel is within a 5-minute walk of The Magic Village and Caverna Sigsi Huayco. Church of the Virgin of the Holy Water and Banos Central Market are also within 10 minutes.

Napolitano Apart & Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 29 out of 58 reviews" "
Rating 8 - Good. 20 out of 58 reviews" "
Rating 6 - Okay. 3 out of 58 reviews" "
Rating 4 - Poor. 5 out of 58 reviews" "
Rating 2 - Terrible. 1 out of 58 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

GUSTAVO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien, lastima la hospitalidad de la dueña… un poco brava
Stayed 1 night in May 2023

4/10 Poor

XR

Travelled with family
Disliked: Staff & service
My watch was stolen in the hotel by cleaning service. Owners were good.
Stayed 3 nights in Jul 2019

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The Family that owns this hotel is wonderful! The rooms are spacious and the hotel is kept very clean the breakfasts are delicious. Every one has been extremely helpful ...
Stayed 4 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful quiet hotel in Banos.
Enjoyed our stay in Banos. The owners were helpful and gracious. Breakfast was delicious. The hotel is a bit of a walk from the centre and from the bus station. The only problem was that other guests arrived at 3 am, so the door bell ringing woke us up.
Stayed 2 nights in Nov 2017

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Heart of Banos
We booked at the Napolitano for a weekend stay. The property was very clean, safe and easy to get to. The family running it speaks excellent English and were able to guide us towards activities in the area, tours, restaurants, etc. As a bonus, they cook breakfast every morning - the food and service were excellent. I highly recommend the Napolitano for your stay in Banos. Everything is in walking distance. Our room was spacious and clean.
Stayed 2 nights in Jun 2017

10/10 Excellent

Chester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand & comfortable stay
It's a b&b converted from a grand house. It's located a short walking distant from the busy commercial center. Therefore, is doesn't has the noises or distractions of people or cars. The room is spacey and clean. Breakfasts were freshly made on the spot. Although, the menu is dictated by the kitchen but food and services were adequate. It has a great window view of mountains & small garden from my room. It's a short walk to the hot spring and downtown area. I felt very safe walk alone on the streets around the hotel by myself around midnight after the hot sprint bath. The only complain I had would be the wifi services. I stayed at 3rd floor and the wifi didn't seems work inside my room.

6/10 Okay

Jorge Alfonso, Pearland, United States of America

Liked: Cleanliness
Good place
A little far from CITI center. Dark street on the way back at night

10/10 Excellent

Samuel, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little gem in downtown Baños
Stayed at the Napolitano Hotel for two nights in June 2016. The hotel is located only a few blocks from downtown Baños. The staff was very friendly and the room was great.

10/10 Excellent

christophe, So Cal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay
Just a bit out of town to ensure silence and tranquility. Room was large with a dedicated seating area which was an added bonus

10/10 Excellent

John, Victoria, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a stay in Banos!
We spent 4 wonderful days at Hotel Napolitano. It had all of the conveniences that we required and more. It is a family run hotel and they are hard working and very attentive to their guests. The hotel is in a great location with short walks to downtown Baños and to the hot springs. The grounds were well maintained and the pool was clean and refreshing. We stayed in a large, comfortable suite that had beautiful views from all of the windows. During our stay we went on a waterfall excursion with the owner's son who spoke good English and was eager to give us a good experience. The daughter was very friendly, knowledgeable about activities in and around Banos and made delicious breakfasts. To top of our stay, the father drove us to the bus stop when we left. We would highly recommend the Napolitano.

10/10 Excellent

Armando, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, it was perfect all around.
We had a FANTASTIC stay at this hotel, its a very small town so location its really not important, it was like two blocks from the main square, the views were incredible, we really loved the breakfast, the rooms were big and clean, the service was great and we felt appreciated as guests. I highly recommend this hotel, it will not dissapoint you at all, i will certainly stay here again with no doubt.

10/10 Excellent

Sherry, Birmingham, Alabama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel within walking distance to town
The people who owned hotel were very hospitable. They were helpful and willing to answer any questions you would have. The rooms were great. Nice place to stay

8/10 Good

Tracy, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff!

10/10 Excellent

David, Quito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secure and well-kept small modern hotel.
Hotel was within a secure compound with swimming pool and outside sitting area. Room was large, clean, and comfortable. The owner is very involved in the operation of the hotel and was very helpful. The breakfast was excellent. Only a few blocks walk to almost everything.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Decent value for the price. Breakfast was good, but would be nice if it changed every few days.

6/10 Okay

Miriam, Austin, TX

Liked: Staff & service
Lots of Lost in Translation
It is the little things; no rainfall showerhead, no 24 hour room service for food rather just if you need us ring but not for food as anticipated. Although this family run hotel did try to make up for the inconvenience by helping us order then going to pick it up as it was past delivery hours. One other slight inconvenience is dinner was not permitted in the room, we had to dress again to eat in the common dining area. This place was ok, not what was advertised but still ok. We would prefer to know what we are getting into ...

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Just okay
Room was nice,clean and good shower. problems were breakfast was supposed to start at 8 (later than we would have liked) and nothing was ready. Pool was empty undergoing renovation, there was a cacophony (sp?) of barking dogs late into the night and no water for many hours. Okay,things happen but there was no one around to tell us why or when it would return. Finally got it again in the late afternoon. No apologies from anyone.

8/10 Good

JB, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Enjoyed my stay. Nice, clean room with view of mountains. Short walk to hustle bustle, but far enough where you don't get the noise. Excellent breakfast with beautiful view, friendly owners. Pool not open yet, nor spa - but it's coming. Owners can help with any activity you want to do. Thumbs up!

8/10 Good

Alice, Southern Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice setting within easy walking distance to Banos
Jacque made a lovely breakfast every morning. The additions look so pleasing. It should be a wonderful spot to enjoy the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience!
Great family that runs a great hotel and they work hard to keep their customers happy. Thanks again... Stefano from Toronto.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and friendly owner.
Our stay here was wonderful. Small, quiet and very clean, privately owned hotel. Great price!! Gated grounds, so try to get there before 8pm. Very nice and helpful owner.

10/10 Excellent

MikeC, Alabama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like staying at home: without any of the chores
This is a family run business and had magnificent attention to detail. They treated you like family. The morning of my departure, the mother got out of bed very early and personally drove me to the bus terminal, since no taxis were running. I had magnificent bedroom views of the valley of Banos and sat on the side of the volcano, with smoke clearly visible from the back windows of the hotel. I will stay at this location when I return to Banos, without hesitation.

10/10 Excellent

N and S, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Way Beyond Our Expectations
We were at the end of a two month visit of Peru and Ecuador and had 3 days to fill before flying home from Quito. We decided to drive to Baños de Agua Santa for the beautiful vistas, the thermal baths, and hiking opportunities. We booked a room at the Napolitano Hotel based on recent reviews, rates, and location. When we arrived, the proprietress showed us to a room on the top (3rd/4th in the U.S.) floor and apologized that it wasn't the type of room we had rented, but it was the only room left in the hotel. Wow! The room was an immaculate apartment suite with a kitchen, dining area, living area, fireplace, separate bedroom, a bathroom with a large round shower that included a concave picture window looking out on the beginning of the Amazon basin, and a large bedroom with a king bed and ample storage space for our luggage. Each morning we awoke to views of the Virgen de Agua Santa waterfall and the surrounding volcanic foothills; all told, the suite offered more than 270 degree views of the valley. And to top it all off with a bang, the local volcano, Tungurahua, erupted for the first time in two months early on our second morning. The boom from the eruption generated a sonic wave that, besides being possibly the loudest noise I've ever heard, shook the suite windows for several seconds afterward. So, in every way, even ways beyond the owners' control, we were overjoyed with our stay at Napolitano.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
good enuf
good enuf

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort