8/10 Good
Mallorey, Alameda
Travelled with partner
23 Oct 2024
Liked: Cleanliness, property conditions & facilities
I really wanted to give this place a 5 because the mixed reviews/inconsistent photos made me a but nervous to book but I have never been more pleasantly surprised. The only reason I knocked a star off is for a bad customer service experience at the end of our stay.
There appear to be 2 different kinds of rooms in the photos, one super nice & one not so nice. Our room was INCREDIBLY nice for this level of hotel/hostel. I think they are renovating or something so there is a chance you could book & get an older room, I assume some of the poorer reviews might be about these? This review is for the “nicer” rooms shown.
Nice staff at check-in & they let us in early which was kind, however Expedia stated 1pm for check-in & when we arrived the posted signs said 2pm.
Room was large, lovely & clean with a big bed, 2 huge windows, desk, wardrobe & good size bathroom w/ tub. Daily cleaning & plenty of hot water. 24hr staff to let you in the front door. Wifi was great.
Our only bad experience: the night before checkout, we asked if we could extend our stay by 1 night. The employee said no problem, just ask him 30min before checkout to confirm if he’d need us to move rooms. The next morning, he said the cost for the night would be FOUR TIMES MORE than we’d been paying (over €600 instead of €180). For a budget room. I realize we should have asked the price but have never had a price more triple & were left scrambling to find a place to stay. Not sure why he thought we’d be cool with that
Mallorey
Stayed 5 nights in Oct 2024