4/10 Poor
Lisa
Travelled with family
10 Aug 2024
We were due to stay the weekend of the Belfast protests and decided we did not feel comfortable due to our understanding that much of the violence was near the hotel. We expressed our concerns and were told by hotel staff that there was ‘no reason for concern’. I was told by a staff member that the riots were not near them despite a business at number 19 on the same road being set on fire, cars set alight in the area, and some nearby
buildings I understood were being guarded by riot police. This was not the hotels fault - but we asked for the 2 rooms we had booked and paid in full for, to be honoured for another night but the hotel refused to do this so we lost the full payment for 2 rooms. We are returning guests, having stayed at House on a previous visit, and a gesture of understanding and goodwill would have gone a long way.
Lisa
Stayed 1 night in Aug 2024