Bertoncourt Holidays

Front desk people are wonderful! Very helpful and breakfast was good!

Excellent property but communication with staff at reception was a bit mixed. We had a few issues with our room around the air conditioning which they struggled to sort. Surprising for a 5 star hotel

The location of this property was on a quiet street and yet close to many things to enjoy on foot including the Opera Metro. All of the staff was very kind and spoke English, French to help us practice and other languages. Our VP status entitled us to a complementary bottle of Prosecco all of the reception staff was eager to remind us we had available to us, and when we did decide to enjoy it, it was delivered to us with two champagne flutes immediately. We enjoyed having the balcony. We enjoyed the details from the hotel room, cleaning staff like decorating the tissue paper and placing our makeup items into glasses to organize the sink area The beds & bedsheets were extremely comfortable. Breakfast included hot and cold items and was just right. Umbrellas were offered to us & lots of heating inside. the complementary Lavazza espresso, coffee, latte machine in the Lobby was invaluable and high-quality. We also had a Nespresso machine in our room and a carafe of filtered water filled daily. Our two story room had the small lounge/ closet / dressing area downstairs & bedroom, second balcony, shower & WC on upper level.

I loved this place and the negative comment is my room was extremely hot and the AC wasn’t cooling down the room well. But overall it’s a great place. You would definitely stay there again.

Hotel Pastel was beautiful! The room was clean and accommodating, and the staff was kind and helpful. The location is very convenient, and I will book this place again in the future!