Beverly Heights Holidays

I didn’t like that u pay for the free breakfast but receive Starbucks gift cards instead

Great people and beautiful resort

It’s interesting how the share a lobby with Eden ROC! Busy hotel with good vibe

Location is excellent. Nice room.

We booked 4 identical rooms for 3 nights which were to include refridgerators. When we checked in, one room was significantly smaller than the other three and only one room had a refirdgerator. When we asked the staff about having refridgerators delivered to the rooms, I was advised that there were none available. When we asked about replacing the smaller room with a room similar to the other three, we were advised the hotel was fully booked. The following morning I spoke with another person at reception in passing about the issues, Karmen. She immediately apologized and was able to have refridgerator delivered to all roooms and had the small room replaced with a small suite, all at no extra charge. She did this even though I was not really complaining but merely responding to her inquiry about the how the hotel was. Karmen went above and beyond not because she addressed our issues but that she did so even though I was not complaining nor expecting any resolution based upon what I had been advised the night before. The hotel was less than the standard I expected, based upon age and quality. I believe it has it's rating due to the fact it is a block away from the Lincoln Road Mall which is extremely convenient. The location and Karmen were the only things that really save the vacation.