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Norfolk Hotel

Hotel in Birmingham, near Utilita Arena Birmingham

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Reviews

4.8 out of 10

Popular amenities

Room options

Available filters for rooms
Showing 6 of 6 rooms

Premier Double

  • Sleeps 4
  • 1 Double Bed OR 1 Double Sofa Bed

Premier Twin

  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

Junior Suite

  • Sleeps 2
  • 1 Double Bed

Single Room

  • Sleeps 1
  • 1 Single Bed

Standard Double

  • Sleeps 2
  • 1 Double Bed

Standard twin

  • Sleeps 2
  • 2 Single Beds
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About the area

Map
267 Hagley Road, Birmingham, West Midlands, B16 9NA

What's nearby

  • Hagley Road - 1 min walk - 0.0 km
  • Broad Street - 3 min drive - 2.3 km
  • Utilita Arena Birmingham - 4 min drive - 2.8 km
  • International Convention Centre - 4 min drive - 3.6 km
  • The Mailbox - 5 min drive - 3.3 km

Getting around

  • Birmingham Five Ways Station - 3 min drive
  • Edgbaston Village Station - 20 min walk
  • Birmingham Airport (BHX) - 34 min drive

Restaurants

  • ‪Colbeh, Persian Kitchen & Bar - ‬10 min walk
  • ‪Shiraz - ‬12 min walk
  • ‪The Plough Harborne - ‬17 min walk
  • ‪The Pavillion Tea Room - ‬19 min walk
  • ‪Fogo Bar & Kitchen - ‬10 min walk

About this property

Norfolk Hotel

Hotel near Utilita Arena Birmingham
Near Broad Street, Norfolk Hotel provides everything you need.

Languages

English, Hebrew, Hindi, Icelandic, Spanish

Policies

Children and extra beds

Children are welcome

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Property is also known as

Norfolk Hotel Birmingham
Norfolk Birmingham
Norfolk Hotel Hotel
Norfolk Hotel Birmingham
Norfolk Hotel Hotel Birmingham

Frequently asked questions

Where is Norfolk Hotel located?

Located in Edgbaston, this hotel is steps from Hagley Road and 1.6 mi (2.6 km) from Utilita Arena Birmingham. Birmingham Botanical Gardens and Broad Street are also within 2 miles (3 km). Edgbaston Village Station is 20 minutes by foot and Birmingham Five Ways Station is 30 minutes.

Norfolk Hotel Reviews

Reviews

4.8
Rating 10 - Excellent. 0 out of 40 reviews" "
Rating 8 - Good. 9 out of 40 reviews" "
Rating 6 - Okay. 12 out of 40 reviews" "
Rating 4 - Poor. 5 out of 40 reviews" "
Rating 2 - Terrible. 14 out of 40 reviews" "

4.4/10

Cleanliness

5.0/10

Staff & service

4.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Dobs

Disliked: Cleanliness, staff & service, room comfort
Horror experience.
I would not recommend this Hotel under any circumstances unless you don't mind staying in a hotel with streaming damp, paper hanging off the walls, surly staff, watching some rather unsavoury guests drinking in the car park at 8am, being disturbed by 'hoodies' in the night making noise! It really was that bad. We were told we had to pay for a breakfast when it was already paid for. We have stayed at this hotel in the near past and it is a real shame to see it go down the tubes as it has. They will not get another penny out of me, sorry Norfolk I just don't know how you dare charge,

2/10 Terrible

Ella643

Disliked: Cleanliness, staff & service, room comfort
ABSOLUTELY AWFUL
Dirty, Poorly kept hotel. Woken every morning by loud banging and drilling. Hotel looked so dirty I didn't want to touch anything. Staff were un-helpful and rude and the customer service was some of the worst I've ever encountered.

2/10 Terrible

john harrow

Disliked: Cleanliness, staff & service, room comfort
slum in middle of hagley rd
broken bed,broken window.dirty room..unfriendly staff..

2/10 Terrible

Badger

Disliked: Cleanliness, staff & service, room comfort
Unclean
We booked in were directed to the lift, the corridors were filthy with wall paper falling off the walls the carpets were patched with tape which was pealing away and dangerous. On entering the room we found that the curtain was just hanging and could not be drawn, the ensuite was in a cupboard and grimy with mould - we simply walked out and left the hotel we could not spend a night there

2/10 Terrible

Bexismaname

Disliked: Cleanliness, staff & service, room comfort
Diabolical stay appalled by the staff and hotel no stars deserved
1st room had a broken bed and wires hanging from the bathroom ceiling. I had to argue with the recptionist to give me another room i got another room to my amazment it was worse then the first it had a dirty shower and wash basin, a table on top of the watdrobe, doodles all over the walls, uncovered wires on the ceiling and the heating did not work. After complaining a second time i did not get a room change but was told by the receptionist that they do not get anything out of me bein happy or annoyed with the hotel and i should just take the electric heater

2/10 Terrible

Disgusted stayer222

Disliked: Cleanliness, staff & service, room comfort
AVOID AT ALL COSTS
Avoid this hotel i know it's cheap but it is horrendous i have stayed in many hotels and never said a bad word but this hotel is disgusting, firstly arrived got to my room which looked like something from steptoe and son with dirty bed sheets on the single bed stained carpets and ripped furniture i managed to get moved to another room with clean linen but it was still awful ripped sheets, brokend furniture. The communual areas are tatty this place just really needs to be shut down. in summary AVOID

8/10 Good

daveishere

Liked: Cleanliness
Good, Cheap Room for the Night
Paid £23 for a room on New Years Eve, hotel was only 5-10 minute drive from Broad Street (B'ham) so perfect location for the nightlife. Room was clean, bathroom looked newly refurbished. Couldn't ask for anything else really for the price! Would return!

2/10 Terrible

Josie.

Disliked: Cleanliness, staff & service, room comfort
Never again!!
As an independent single woman I thought the hotel was a disaster. Tv did not work, Bed was dirty, Bathroom had been refurbished, but overall not a good experience.

6/10 Okay

Reknak

Liked: Staff & service
Disliked: Room comfort
Cheap weekend away
Good value for money, the room had everything you would need for a short weekend break. Parts of the hotel need a bit of TLC and the decor is a bit dated, the room itself was comfortable. For the price, no complaints.

8/10 Good

Anonymous

Liked: Cleanliness, staff & service
Staff were polite&friendly but
Staff were polite&friendly but hotel is in bad need of a refurb...the rooms are clean but desperately need updating..however good location for birmingham and free parking.

6/10 Okay

Alberto, London, UK

Disliked: Staff & service, room comfort
Bad mattress, very uncared bathroom
Apart from the quality of the hotel, the rest of the things were ok, except the breakfast, they only had English breakfast

2/10 Terrible

Sonika, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never ever go again!
Will never go back to that hotel! It was cold the whole time. The electricity used to come and go after every 5 min. When we complained no body bothered to change our room, the water was cold, the kettle wasn't working! It was a worst experience ever.

8/10 Good

Paul, Worcester

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good value for the single room single night charge!
Nice hotel, very helpful reception staff. The room was very cold when i woke up, but i didnt contact anyone at reception so I can't complain. Generally a good hotel.

8/10 Good

Oliver

Liked: Staff & service
This hotel has improved greatly
This hotel has improved greatly in the year since I last stayed there, with redecorated foyer and bar. The renovation will in time extend to all the rooms. Also the standard of cleanliness has improved markedly - I now rate it 'average' but before it would have been 'bad'. It clearly was once a good hotel but the tide of fashion has moved into central Birmingham leaving the Norfolk and other hotels along Hagley Road behind. It offers good value, a filling full English breakfast, friendly service, and a bus stop right out the front for direct access to city centre locations. And the new owners are committed to raising standards.

8/10 Good

Anonymous

Liked: Staff & service
On the positive side, renovated
On the positive side, renovated rooms are clean and ok, though really cold now as the heating is too small for a double room, and its sometimes hard to get hot water from the shower. Very helpful staff, and close to the busstops. However, if you are unlucky to get a room that hasnt been renovated. Its a horrible first experience n you will have to ask to change your room. But whichever you eventually stay in u'll have to make do with the faults (TV remote, no intercom, heating....) All put together, u pay for what you get. Nice and cheap. Not as bad as i'd read previous reviews and has the potential to improve after renovations are complete..

6/10 Okay

sarabjit, leeds

Disliked: Cleanliness, property conditions & facilities, room comfort
you get what you pay for
very cheep hotel, but if only looking for crash pad it works well.

4/10 Poor

Anonymous

Disliked: Cleanliness, staff & service
Having seen the very promising
Having seen the very promising images of this hotel on the internet, I was extremely disappointed to discover the small, shabby and smelly room I was first given. To get there, I had to use a corridor which looked like a building site, with both carpets and ceilings removed, and the walls in need of repair. Following my complaint to the reception, I was given another room which was just fine, although the decoration dated from the 1960s/70s. So so so so different from the nice images on the site - I could not believe it. I will definitely avoid this hotel at all costs in the future. I met other customers who had the same unpleasant experience.

6/10 Okay

Anonymous

Hotel could do with some renovation.
Hotel could do with some renovation. Reception and lobby have been upgraded, bedrooms and bathrooms need the same attention as the reception area. I understand this will happen but progress seems slow. Very poor shower water pressure and difficult to adjust it. Ok for the price but if you are expecting more this is not the hotel for you

8/10 Good

Marvin

Disliked: Cleanliness
The Norfolk Hotel is a work in
The Norfolk Hotel is a work in progress as they are still carrying out buliding work etc. The room was a good size. Did not like 2 single beds joined together to make a double. The reception staff were a bit slow. But for the price the Norfolk hotel is great value for money. I looked at a number of reviews before we stay at the Norfolk Hotel and none of them were good. I am pleased to say that the facilities have improved. But there is still a long way for them to go before it up to standard. The new feel and look of the hotel is impressive and once they have completed the renovation I am sure that it will be a nice place to stay. I am sure that I would stay there again.

6/10 Okay

B, Bristol

Liked: Cleanliness
Very cheap
Given the rate, I am basically happy about this hotel.

6/10 Okay

Anonymous

The first room I was offered:
The first room I was offered: the bed sank in the middle, so I slept accross at the other end of the bed. I found out the following morning that the batten underneath was broken. However, the second one was much better and I have no complaints, except that the toilet/bathroom wall needed to be washed down a occassionally to remove body fluid marks.

6/10 Okay

M, London

You get what you pay for
Cheap hotel but also quite poor. Very small rooms, no internet in rooms (in lounge only for £5,00). As i paid cheap I didn't expect much and that's what I received. I wouldn't recommend it unless you're looking for the cheapest hotel in town.

4/10 Poor

William, Norfolk

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not impressed
From the moment of arrival the standard and level of service was poor ( one exception was a young waitress although she was only there for one of the three days we stayed) Although elderly and in obvious poor health we were not offered assistance with our luggage. The food was very limited, Nothing without chips (or chops as they appeared on the menu !!), and an abysmal lack of variety all round. The "lawn" or garden as they described it, had not been mown for several weeks with pollen producing weeds and grass more than two feet high. This caused considerable distress to my wife's lungs. I mentioned this on our first day,but.....nothing. I really don't want to enlarge any further, but we have had many many better hotels through Expedia.

4/10 Poor

allyabroad

Disliked: Cleanliness, staff & service, room comfort
Not What I Expected
Since this hotel is inexpensive, I wasn't expecting much, but I didn't even get what I was expecting. The staff were either indifferent or outright rude. At one point when a lightbulb went out, I was expected to come down to the front lobby, pick up the light bulb, and change it myself. Really?! The advertised free wi-fi was unavailable my entire stay, with no other options given and no explanation of why or when it might be operational again. Also, the front staff could give me no information about local sites, bus routes or even whether there were nearby ATMs or restaurants. When asked, the staff were very impolite and rude about any questions asked about anything. My room, a single, was very small, the mattress extremely worn and the shower reminded me of those used in kennels for pet cleaning. The sink was unclean with the whisker remains of a previous guest's shaving. The trash can had not been emptied from the previous guest. The only good thing I can say is the lobby of the Waldorf is immaculate. I was very impressed with it, the restaurant and bar. Once past the lobby and restaurant, it's a completely delapidated mess. I've stayed in hostels that were nicer than this place and a better bargain for my money.

6/10 Okay

Peter

Disliked: Cleanliness, staff & service
Dreadful Hotel. Reception and
Dreadful Hotel. Reception and downstairs areas acceptable, but room was smelly and dirty and not decorated for about 20 years. We asked for a swap but the new room was not much better. Shower had smelly drains and water was scalding hot and not adjustable. Breakfast was poor. Major gripe was that nobody really seemed to care, or tried at all to make things better. Worst place I have ever stayed. Need bulldozing.