Boa Vista Holidays

Wonderful resort, staff are amazing. Nothing to do outside resort however great entertainment at resort

Thank you for making our vacation amazing!!!

Overall, the hotel was decent, though a bit outdated, and there was no elevator. On our first day, we ran out of hot water, which was particularly inconvenient. We informed the reception, and they resolved it fairly quickly. However, one issue I found disappointing was the lack of transparency in their menu. For instance, I do not eat pork, and during dinner at their gourmet restaurant, I ordered the beef menu with a gratin. Unfortunately, the gratin contained pork, which was not mentioned. This left me quite upset. Another major inconvenience occurred a few days before the end of our stay when the air conditioning stopped working. I reported it to the reception at 8:30 a.m., and someone only came to fix it at 11:30 p.m. Worse, the staff member knocked so quietly before using their key card to enter the room that we didn’t hear them. Unfortunately, my wife and I were in a very private moment, and this intrusion was incredibly embarrassing and unacceptable. While the hotel has its positives, these incidents significantly impacted our experience.

Excellent property, service and staff was exceptional. Food was decent. They had a lot of entertainment for guests, shopping for gifts and souvenirs was available. Pools were regularly cleaned, sunloungers were cleaned at the end of the day by staff too. The only issue we had was after multiple phone calls to the spa we were not able to book an appointment because they had no availability for 2 days. The lady on the phone could not understand us and asked us to come to the spa. When we checked in went straight to the spa and she had no availability till after we checked out and that was very disappointing, had we known during our initial phone call we would had got a treatment elsewhere as that was the last place we stayed before flying. Secondly, the coffee machines in the breakfast area were bad.