2/10 Terrible
Chani K.
9 Nov 2024
Liked: Cleanliness
Never stayed
After being denied an early check-in, we arrived at 4 pm and the code did not work. Messaged owner and called the number provided. Called VRBO, they attempted to contact the owner with no luck. They told us the code which was not the last 4 of my phone number as it was suppose to be but that code did not work either. We dealt with this for two hours meanwhile had to buy a cooler for the groceries that we thought were going in the rental while we were waiting to get in. We had an event at 6 m that evening and could not shower after traveling all day. We ended up booking another place and have requested a full refund. The owner was aggressive in her response after 8 pm that night stating that this doesn’t call for a full refund and that they were busy. She stated it was their internet not allowing for the code to work. Overall a very stressful situation that is not over yet.
Chani K.
Stayed 6 nights in Nov 2024