2/10 Terrible
sura k.
19 Aug 2024
Disliked: Cleanliness
WORSE VACATION!
We've been traveling 2-3 times Up North every year and never had a bad experience like this time staying at this house! When we first walked in the house, it smelled so bad! We saw lots of damanged stuff, the furniture was so dirty.
The couch smelled horrible, the table was all ruined by stains also broken. The TV didn't work for us.There was a terrible smell in the master bedroom and we tired to figure out what the smell was and after looking and searching we pushed the bed and found a disaster, we saw a pair of shoes under the bed and some kind of rotten food, MOLD ON THE SHEETS upstairs on the one of the loft bed! We brought out the vaccum to clean out the mess we found and the vaccum it self was disgusting!! The smell that came out of it was gross! We had a hard time getting into the pools that were mentioned on the amenities and we ended up not being able to use it even after calling Vacasa multiple times a day and they promised to fix all our problems ASAP and we never heard back at all! Forgot to mention as we were getting ready to go to bed, we were disappointed by how dirty the bedding was and we also saw some sort of INSECT under the comforter. Thankfully, we had taken an air mattress with us and we had to use it and did not sleep on the beds. We were very frustrated that we paid all that money and not enjoy our vacation. I DEFINITELY DO NOT RECOMMEND BOOKING
THIS PLACE AT ALL!
sura k.
Stayed 3 nights in Aug 2024