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"Great location!"

"Attentive staff that were very welcoming and accommodating "

"The lady at the checkin counter was wonderful. She had excellent customer service and was knowledgeable and answered all my questions. Even though it was very busy I didn’t feel rushed. Our room had an amazing view and was clean. Although it’s an older hotel and felt haunted in some areas it’s kept up well. It’s a very unique place to stay and if we weren’t sleeping or eating we spent every second down at the pools. Actually even after check out at 11:00 we were aloud to use the pools till 1 and we did! We just left our luggage with the bellman. I’ve stayed all over the lower mainland and this place has the most unique pools. We’d definitely come back. "

"Steve was great! "

"Excellent stay"

"Its a beautiful hotel in a great location"

"Having spent my entire adult life living in this particular neighborhood, I’ve always appreciated managements commitment to the hotel’s curb appeal. Despite a short but sweet stay, this independently owned and operated hotel is an iconic heritage Vancouver treasure with a stunning lobby and modern finishings, both in the guest rooms and in the common areas too. My check in process was super smooth. The two ladies were very kind, considerate and provided me with very clear instructions as to how I could access the parking garage. Parking fee was very reasonable at $18 for downtown Vancouver. My second floor room was small despite having everything I needed EXCEPT a mini fridge which surprised me. Loved that guests can open windows for fresh air. Rooms feature air conditioning and black out roller shades for light sleepers. Being on the second floor facing Seymour, I didn’t hear any traffic noise at all. Location is about as good as it gets downtown. Walk to Pacific Center, Granville St., Yaletown, financial District, Sewall or the West End in five minutes or less."

"Customer can borrow Hotel umbrella, if ring outside. Excellent. "

"Surprisingly quiet rooms. Very clean. Reception very friendly and accommodating. Inly minor problem is the parking lot. You have to either walk through the casino or the outside of the hotel. "