6/10 Okay
William
Travelled with partner
9 Jul 2024
Liked: Cleanliness, staff & service, amenities
Very conflicted about this hotel and I don't think I would recommend it. The basic twin room we booked was not really like the pictures on here, but it was fine - very small. No air conditioning so during a heat wave this was very uncomfortable - there was a door to a balconette which we opened only to have an invasion of bugs in the room. The staff member seemed quite unfriendly when we arrived - when we had originally booked on Expedia it said until 10pm, only on the day of our arrival did we get an email saying it was earlier. We tried to contact the hotel through Expedia (the only option we had available) and this didn't seem to work. We arrived at 9:18pm and reception closed at 9pm - the guy said "you should have the information on an email" which I didn't, so when I asked him for further help he rolled his eyes but did help us find our room information - after this he was helpful & seemed in a better mood. The toilet roll supplied was just 3 half used rolls which I've not had at a hotel before! There was also works on the hotel & road works right outside our room which started at 7am both mornings - after a night of barely any sleep due to the heat this was quite unfortunate so we tried to get some rest after breakfast but between all the works and the noise of the cleaners it was just impossible. Maybe one of these things alone we could dismiss but unfortunately they all combined for a not so great stay, I think another time of year it could have been pleasant hence 3*
William
Stayed 2 nights in Jun 2024
