4/10 Poor
Michelle and James T.
1 Nov 2024
Liked: Cleanliness
My first negative review: House & Property Beautiful, Unresponsive Management, Value fixes needed.
Tried to reach out to the property manager first about the issues we experienced, one of which was a serious safety incident, but only received automated or poorly formatted responses that didn't address the content of the message.
The swing set attachments were very worn through and broke during use. This caused a senior and an infant to fall mid swing with injury requiring care. Attempted to contact management, but we got multiple automated messages letting us know we should reach out with any concerns. Every connecting snap hook was 90% worn through and not weight bearing. Many were not repaired and reattached despite having been entirely broken.
There are two adjacent properties and no blinds or shutters here. This means no privacy in the bathrooms, in the bedrooms, blocking the view from the patio straight into a bedroom, etc. Also, you can't block the up-lighting from illuminating your room from the outside while you sleep.
Bring all condiments, sundries, toilet paper, paper towels, etc. You have to drive through all of Hochatown traffic to get to a store. You'll want to have some since limited amounts or none are provided for the number of guests.
Half the washer / dryer units didn't work. Tried to contact owner again, automated response.
The property and location are awesome. Great layout, space, amenities at the house, and the kids loved the creek, but for this price point, the above issues need to be addressed to be worth the value.
Michelle and James T.
Stayed 3 nights in Oct 2024