2/10 Terrible
Thomas
Travelled with partner
5 Jun 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
Some people shouldn’t be in the hospitality business.
The property is attractive and well located, but the management is so poor that it spoils the experience.
We arrived at 3:20 for a 3:00 start time and rang the bell. Nothing. Rang again. Nothing. Spent ten minutes looking for special instructions on Expedia. Nope. There are two phone numbers on a card in the window. Leave messages at both. Stand in the hot sun for another ten minutes or so. Try the bell a few times. Call again. Suddenly the door opens! “Yes?” They say, as if they’ve been there the whole time. They let us in. No apology or mention that they’re not answering the bell or phone.
They grimly show us the room but don’t offer to help with our bags. The staircase is terrifying. Like you might fall through at any moment. There are holes in the treads and the railing feels like it’s going to pull off in your hand.
A sign at reception says no outside food or drink. You may only consume things you buy from the bar or mini bar. Very Flemish.
We’re a few minutes after 12:00 leaving and they knock grimly on the door. We rush downstairs by 12:15 and ask if we can leave our suitcases for a few hours since our train leaves at 17:00. No they can’t accommodate that.
Our train ticket says we need to bring a printed copy. We ask if they can print the ticket for us on their printer. Nope again! They’re too busy. But still had time to print our receipt with us standing there.
Miserable place.
Thomas
Stayed 2 nights in Jun 2024