8/10 Good
Annette
Travelled with family
19 Nov 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not a bad location as the metro and tram are five minutes walk away and two stops and you are in the centre. Day reception staff were great and the breakfast was really worth having, delicious and the staff were attentive and helpful. The decor is cool but the cleaning in the rooms was a bit slapdash, honey wasn't replaced and the desk wasn't wiped down, I had a cold so used the honey and spilled some so it was sticky, was like that for two days but otherwise the standard was really good.
Sadly, on our second day a trainee receptionist misdirected us and we ended up in the middle of nowhere. When we questioned what we had been told it was implied that we were at fault but two of us couldn't have misunderstood, luckily the head receptionist came and offered recompense in the form of a free transfer so the issue was resolved very satisfactorily.
What we would say is a member of the night reception and bar, who looked like he had come from the gym (big hair) and didn't look up from his phone when we came in even though we said good evening, could do with some training. It's pretty ignorant to be on your phone constantly, He also worked behind the bar (on his phone) with a complete lack of personality or humour, when I jokingly said the dredges of the wine bottle wouldn't make a full measure and he could put it in our glasses he looked horrified and ran to the other receptionist to relay what I had said as if it were a crime! Uniform wouldn't go amiss for professionalism.
Annette
Stayed 5 nights in Nov 2024