6/10 Okay
Karen S.
9 Dec 2024
Good Night, Sleep Tight, Don't Let the Bedbugs Bite!
My WNY friends and family were appalled I chose this property downtown, but I felt safe.My guests arrived early, so we asked the host, Sajjad, to check-in a few hours early.With no driveway, figuring out the parking situation was a challenge.We had difficulty turning on the TVs with some of the remotes.There wasn't a lot of silverware in the drawers. (It’s possible there was more in the dishwasher.)There was ample space for 5 adults, 3 kids and 2 dogs. We were all comfortable there until… the discovery of BEDBUGS in the first-floor bedroom nearest the bathroom!One of my guests awoke with 13 BEDBUG BITES, so two guests vacated and checked into a hotel for the remaining three nights.I contacted the host, registered our complaint and requested a partial refund. We had no other problems, so we chose to stay on site.Since one of the bedrooms was virtually unusable to us, I requested a 1/3 refund. The host claims they had pest control come to inspect, but found no evidence of bedbugs. Thus, my refund request was DENIED. And the host went so far to suggest that my guests brought the bedbugs!Their beds were comfortable, but only had flimsy mattress protectors and not ZIPPER-ENCASED protectors to keep out bedbugs, dust mites, moisture.Because of bedbugs, we weren't welcome at my sister’s – to sleep over or to visit! We left our belongings outside for days and washed everything in hot water.Needless to say, this wasn't a great inaugural Vrbo experience for us!
Karen S.
Stayed 4 nights in Nov 2024