Bury Holidays

Exceptionally polite courteous and professional staff. We had the family room - the Grand Suite which was very spacious and well appointed with a good bathroom with new fixtures and fittings. Only downside was the noise insulation with the adjoining room i.e. we heard the occupants next door early the next morning. Otherwise good value for money.

Decent hotel would stay again if travelling to Manchester.

Overall a good stay in their basic level room at a good price-point however a few issues irritate against an otherwise well presented hotel. The front desk staff throughout the stay were fantastic: very helpful and polite. The lobby area is calm and well presented. We arrived very early to our check-in time with the intention of exploring Manchester so asked if we could store our luggage. The staff informed us that a room was ready so we were able to check-in early at no extra cost, they also stored our luggage on the following day post check-out. This made our short trip so much easier and they also answered questions on travel around the city. The standard room was quiet and suitably equipped (bar our ability to find a hairdryer) the bathroom was clean and bright. Overall the room was clean but a few large stains (appeared to be red wine) on the floor and light staining on the bed throw are a bit disappointing for an otherwise fresh hotel presenting itself as a 4*. The sheets and duvet were however clean, fresh and the bed was very comfortable. The bar was a slight disappointment, very slow service even on a quiet night. Prices were typical for a hotel, but staff adding a service charge themselves while not even providing an ice bucket for white wine was a bit agitating especially given the speed earlier in the evening. A good stay in a good location at a fair price point otherwise.