8/10 Good
Richard R.
24 Jul 2024
Liked: Cleanliness
Week in Tuscan Villa
The property is very nice and the owner is very responsive to any queries or issues that we had during the stay - we made a request for additional pillows and Tommasso provided these brand new the same day, and we had some ongoing issues with one particular A/C unit and Tommasso quickly got a plumber to investigate.
Only really a couple of minor issues: Understandably there are a number of rules relating to the pool area such as not to take glass onto the sun-beds around or in the pool. However, there was no plastic alternatives available. Also on arrival we were advised that the air conditioning usage was not covered in the price which we weren't aware of. When we checked the listing we did find this in the small print but it wasn't at all prominent and not in the pricing area where you would expect to find it. Also the price charged seems to be about 4 times the standard rate for electricity, 50 cents instead of a googled 12 cents per kwh. The rate should have been kept up to date on the listing and a confirmed rate included in the booking summary.
Other than that, we loved our week and would definitely recommend it.
Richard R.
Stayed 7 nights in Jul 2024