4/10 Poor
Natasha
Travelled with partner
17 Nov 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was mistakenly booked for a smoking room. I didn't know that smoking rooms were still a thing in 2024 so if you're a smoker, great news for you! I am not a smoker and hoped that it wouldn't be a big issue when the receptionist advised me that I was booked for a smoking room. However once I entered the room, I was smacked in the face with the strong smell of years and years of cigarettes. I quickly turned around went back to the front desk and asked if I could be switched to a non-smoking room. The receptionist let me know that they had non-smoking rooms available and there wouldn't be any difference in price (though I would have gladly paid it), but refused to change my reservation due to booking through a third party. I had to contact Expedia who then had to contact the hotel and request that my reservation be changed. Sitting in the lobby listening to the Expedia representative speak to the receptionist at the hotel, I could hear the receptionist being rude for no reason. Finally got switched to a room that did not smell and got settled in. One king bed with two of the smallest flattest pillows. After dinner, I stopped at the front desk to ask if we could get more pillows and they refused. She asked if there were two on the bed and said that that is all you can have, they don't give out extra pillows! Horrible experience. Will not go back.
Natasha
Stayed 1 night in Sep 2024