2/10 Terrible
DIANA HOSSAM
Travelled with partner
2 Feb 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Pros: Great food in restaurants like Dao & Blanca Blue. Waiters, poolside staff, housecleaning are great, very kind and excited to help you in anyway.
Cons:
1. They immediately try to sell you timeshares at check-in. We tried to dodge our rep but she called our room THREE times the next day to find us.
2. At checkin we were told Expedia gave us 180$/day or $900 hotel credit for the total 5 days to use in the hotel- hotel pushed back & tried to make sure if something was over $180 we would have to pay the difference (even though the contract clearly states “Any remaining credit will be applied to the final statement upon checkout).
3. During my massage, the masseuse asked if her pressure was okay, I kindly said can you apply a little more? Her immediate response: “Would you like to upgrade this to a deep tissue massage for $35 more?”
4. Power went out 3 times in one night & clearly backup generators are not a thing bc the power would be out for more than 10 mins each time. Elevators completely stopped working & no hallway lights to lead to the nearest exit. Major hazard!
5. All dining has checks even if you’re all inclusive! Couldn’t even walk out the buffet with a coffee without having to sign a check. You actually can’t leave the buffet with food at all (literally have never been at an all inclusive where that was the policy)
Overall pick a different resort, Garza Blanca charges premium services yet can’t even provide the basics like hospitality or electricity.
DIANA HOSSAM
Stayed 5 nights in Jan 2025