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Hotel el Moro

2.5 star property
Hotel with free parking, steps from Puerto Morelos Town Square

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Photo gallery for Hotel el Moro

Outdoor pool
Business centre
Standard Room | Private kitchen
Basic Single Room
Standard Room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Laundry
  • Air conditioning
  • Parking included

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

Highlights

Balcony or patio
Air conditioning
Mini-fridge
Flat-screen TV
Sofa bed
Down duvet
Ceiling fan
Separate bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Basic Single Room

Basic Single Room

Basic Single Room

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Sofa bed
Down duvet
Ceiling fan
Separate bedroom
Private bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Luxury Double Room, 1 Bedroom

Luxury Double Room, 1 Bedroom

Luxury Double Room, 1 Bedroom

Highlights

Balcony or patio
Air conditioning
Kitchenette
Fridge
Flat-screen TV
Sofa bed
Down duvet
Ceiling fan
  • Partial ocean view
  • Sleeps 5
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Balcony or patio
Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Ceiling fan
Down duvet
Separate bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Balcony or patio
Air conditioning
Mini-fridge
Flat-screen TV
Sofa bed
Down duvet
Ceiling fan
Separate bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed
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About the area

Map
Av. Javier Rojo Gomez, SM 2, M. 5, L. 17, Puerto Morelos, QROO, 77580

What's nearby

  • Ojo de Agua Beach - 2 min walk - 0.2 km
  • Puerto Morelos Town Square - 2 min walk - 0.2 km
  • Puerto Morelos Artists’ Cooperative - 2 min walk - 0.2 km
  • Puerto Morelos Beach - 5 min drive - 3.6 km
  • Crococun Zoo - 8 min drive - 6.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • ‪Punta Corcho - ‬3 min walk
  • ‪Merkadito del Mar - ‬3 min walk
  • ‪La Sirena Restaurant, Lounge and Sports Bar - ‬2 min walk
  • ‪Panna e Cioccolato - ‬1 min walk
  • ‪Peninsula - ‬2 min walk

About this property

Hotel el Moro

Hotel near Puerto Morelos Town Square
Located close to Puerto Morelos Beach, Hotel el Moro provides a rooftop terrace, a garden and dry cleaning/laundry services. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), a local area shuttle and concierge services
Room features
All guest rooms at Hotel el Moro boast thoughtful touches, such as air conditioning, in addition to amenities, such as free WiFi and safes.
Other amenities include:
  • Showers and free toiletries
  • 45-inch flat-screen TVs with cable channels
  • Balconies or patios, wardrobes/cupboards and ceiling fans

Languages

English, Spanish

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  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 0 metres
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: USD 6 for adults and USD 5 for children

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 buildings
  • 3 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 6 for adults and from USD 5 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts

Property is also known as

Posada el Moro
Posada el Moro Hotel
Posada el Moro Hotel Puerto Morelos
Posada el Moro Puerto Morelos
Posada El Moro Riviera Maya, Mexico - Puerto Morelos
Hotel el Moro Puerto Morelos
Hotel el Moro
el Moro Puerto Morelos
Hotel el Moro Hotel
Hotel el Moro Puerto Morelos
Hotel el Moro Hotel Puerto Morelos

Frequently asked questions

Does Hotel el Moro have a pool?

Yes, this property has an outdoor pool.

Is Hotel el Moro pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel el Moro?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Hotel el Moro?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel el Moro?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Hotel el Moro located?

Situated near the beach, this hotel is steps away from Puerto Morelos Town Square, Ojo de Agua Beach and Puerto Morelos Artists’ Cooperative. Faro Inclinado and San Jose Catholic Parish are just steps away.

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Hotel el Moro Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 75 out of 200 reviews
Rating 8 - Good. 87 out of 200 reviews
Rating 6 - Okay. 23 out of 200 reviews
Rating 4 - Poor. 8 out of 200 reviews
Rating 2 - Terrible. 7 out of 200 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jeremy

Liked: Amenities, property conditions & facilities
Peaceful and quiet. Kids had fun in the pool and the dining options near by was great. Walking distance to stores.
Stayed 1 night in Dec 2024

10/10 Excellent

Barry

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel..old mexico ..charm location is perfect ..near the beach and may places to eat!!
Stayed 1 night in Jan 2023

8/10 Good

MARK

Liked: Cleanliness, staff & service
Cute hotel, kind of a jungle feel. Lots of music at night though.
Stayed 4 nights in Jan 2025

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel. Super close to center and very helpful staff!
Stayed 2 nights in Jun 2023

8/10 Good

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great to stay in the hotel. High recommend. The only problem is it was hard to find a parking
Stayed 2 nights in Jul 2024

6/10 Okay

Steven

Disliked: Property conditions & facilities
Second room I was in felt like I was in staff housing.
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

Shady

The hotel is quite overpriced for what you get- its very authentic and payinv over 200 bucks for 1 night seemed over the top.Location is good. The front desk man tried to swindle us on a taxi saying we had to pay him what woukd have been 400 pesos more than it shohld have been to go to the airport. We walked out disgusted he thought we were stupid tourists to be taken advantage of.
Stayed 1 night in Jan 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service
Sweet, comfortable, convenient, modest hotel close to the main square. This location makes it a little noisy since there are a lot of bars and restaurants nearby. It’s a great value for the money if you are not looking for luxury. Staff are friendly and helpful. Eggs, toast and fruit for breakfast. We felt very safe.
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie Ann

Liked: Staff & service, amenities, property conditions & facilities
Charming hotel you knew you were in Mexico. Not for people expecting modern and new. I would not hesitate to stay again. Staff beyond friendly and helpful
Stayed 3 nights in Mar 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Jun 2023

8/10 Good

Michael

Liked: Staff & service
Great for a short stay. Close to the beach. Nice breakfast. Helpful staff. Basic amenities. Stairway tough to maneuver with luggage. Noisy during the day.
Stayed 1 night in Nov 2023

8/10 Good

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was greatonly issue wass noise from drill machine out back accross the road

6/10 Okay

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind but limited English, not a complaint, just a comment. The room was clean and comfortable. You can't flush the toilet after using toilet paper, not uncommon in Mexico but visitors need to know. Our air conditioner was a little funky, it is difficult to get ice, there is no in room coffee but you will get a delicious breakfast and coffee starting at 7:30 AM. The pool picture is deceiving, it isn't really great. The view from the roof top is though! Great location! We felt safe and will stay again for a couple of days. Not enough amenities for a week for us.
Stayed 2 nights in May 2024

4/10 Poor

Christina

Stayed 1 night in Apr 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the hotel was in the center of downtown. Everything was there, shopping, dining and the beach. Will definitely be back.
Stayed 6 nights in Mar 2025

8/10 Good

RAUL HERNANDEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene una excelente ubicación cerca de playa, restaurantes a pie,
Stayed 3 nights in Jan 2025

8/10 Good

Ana Elena

Liked: Staff & service, amenities
Nos gustó mucho la hubicación y los alrededores. No nos gustó que nos toco una habitación muy pequeña en el tercer piso.
Stayed 9 nights in Dec 2024

8/10 Good

Xóchitl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Xóchitl

Liked: Cleanliness, staff & service
Hotel céntrico recepcionistas ambles muy tranquilo en mi experiencia desayuno incluido, céntrico todo muy bien no será el mejor hotel pero le doy 4 de 5
Stayed 1 night in Dec 2024

6/10 Okay

Andrey

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
Disliked: Amenities
This is a safe place. The breakfast is very authentic and pretty good. The sheets are polyester. The property is noisy at night due to fun activity around the hotel. Take the good with the bad I guess.
Stayed 2 nights in Dec 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel! Worth the price! Would be nice to have an area around pool for sun tanning, and wifi was touch and go except for in the "wifi zones" in the common areas, it was good there. Nice, clean, great staff, good breakfast included, water available, excellent location!!! Highly recommend!
Stayed 2 nights in Oct 2024

10/10 Excellent

María Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Alejandro

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

Alejandro

Liked: Staff & service, room comfort

Preocupante

No funcionaba la TV, la piscina estuvo sucia los 3 días. Las toallas no las cambiaron un día y el desayuno es muy basico
Stayed 2 nights in Jul 2024