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Hotel Moka

3.5 star property
Hotel in Las Terrazas with 2 restaurants and 24-hour front desk

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January 2025

Photo gallery for Hotel Moka

Outdoor pool
Lobby
Food and drink
Garden
Rafting

Reviews

8.8 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Pool
  • Laundry
  • Room service
  • Parking included
  • Air conditioning

Room options

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
TV
2 bedrooms
Ceiling fan
Separate bath and shower
Private bathroom
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Map
Complejo Las Terrazas, Km. 52 ½, Autopista Artemisa, Candelaria

What's nearby

  • Galleria de Lester Campa - 4 min walk - 0.4 km
  • La Plaza - 4 min walk - 0.4 km
  • Arco Iris Waterfall - 18 min drive - 18.3 km
  • Orquideario Soroa - 20 min drive - 22.9 km
  • Castillo de las Nubes - 20 min drive - 22.9 km

Restaurants

  • ‪Cafe de Maria - ‬7 min walk
  • ‪Aire Libre - ‬18 min walk

About this property

Hotel Moka

Hotel in the mountains
A terrace, shopping on-site and a garden are just a few of the amenities provided at Hotel Moka. Adventurous travellers may like the cycling, rowing/canoeing and rafting at this hotel. At the two on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. In addition to laundry facilities and a conference centre, guests can connect to WiFi in public areas (surcharge).
Other perks at this hotel include:
  • An outdoor pool
  • Free self-parking
  • Bike hire, an outdoor tennis court and extended parking
  • Multilingual staff, a TV in reception and a computer station
Room features
All guest rooms at Hotel Moka feature thoughtful touches, such as furnished balconies and air conditioning, as well as amenities, such as safes and minibars.
More conveniences in all rooms include:
  • Bathrooms with separate baths/showers and free toiletries
  • TVs with satellite channels
  • Ceiling fans, limited housekeeping and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: WiFi (USD 1 per hour); wired internet (surcharge)

Parking and transport

  • Free self parking on site
  • Extended parking on site

Food and drink

  • 2 restaurants

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (limited availability)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Computer station
  • Conference centre

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Important information

Optional extras

  • Fee for wireless Internet in public areas: USD 1 per hour (rates may vary)
  • Fee for wired Internet in public areas: USD 2 per hour (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to midnight
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Moka Hotel Las Terrazas
Moka Hotel
Moka Las Terrazas
Moka Hotel Cuba/Las Terrazas
Hotel Moka Candelaria
Moka Candelaria
Hotel Hotel Moka Candelaria
Candelaria Hotel Moka Hotel
Hotel Hotel Moka
Moka
Hotel Moka Hotel
Hotel Moka Candelaria
Hotel Moka Hotel Candelaria

Frequently asked questions

Does Hotel Moka have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM to midnight.

Is Hotel Moka pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Moka?

Self-parking is free at this property.

What time is check-in at Hotel Moka?

Check-in start time: 4 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Moka?

Checkout is at noon.

Where is Hotel Moka located?

Situated in a national park, this hotel is within a 5-minute walk of Galleria de Lester Campa and La Plaza. Baths of San Juan is 2 mi (3.2 km) away.

Hotel Moka Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 18 out of 41 reviews" "
Rating 8 - Good. 18 out of 41 reviews" "
Rating 6 - Okay. 5 out of 41 reviews" "
Rating 4 - Poor. 0 out of 41 reviews" "
Rating 2 - Terrible. 0 out of 41 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Tasteful architecture and layout in a lovely scenic setting good facilities, good restaurant which is just as well as there’s only one other option down the hill which is a slightly pretentious eco outfit . Unusually mini bar contents are free
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Very nice stay in a wonderful location, we would recommend a visit to las terrazas
Stayed 1 night in Jan 2020

10/10 Excellent

Manolo, Florida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice with a beautiful landscape, very nice rooms and they have full breakfast although in the description they said continental breakfast
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Location and staff was good and helpful. A couple of days was enough.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting, very nice rooms. Breakfasts were sufficent; nothing to really complain about. However, the food served at dinner time was outstandingly terrible. Meat selections arrived at the table swimming in grease; the cooks tried to rescue the food by including an absorbent "tortilla" or potato underneath. Avoid taking meals at this hotel.
Stayed 2 nights in Dec 2018

8/10 Good

Snowmaven, Avon, CO

Liked: Cleanliness, staff & service, room comfort
It's a Cuban government owned hotel, so expectations are moderate. However, compared to other government hotels, the Moka is one of the better. It's funky, but and in an amazing area and worth the stay.
Stayed 1 night in Nov 2018

8/10 Good

Jo, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in an area of absolute beauty
Loved this place. A peaceful respite following a manic tour of Cuba. The lower temperature and breeze were a welcome relief. Great place to relax and chill. Reception staff were incredibly helpful (helped my friend find a casa in the village - book before you go as much cheaper than on arrival!)
Stayed 2 nights in Aug 2018

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Mileydys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

10/10 Excellent

Alienor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel
Hotel très sympa avec de grandes chambres et propres.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
- Établissement propre mais qui a pas mal vieilli et qui nécessiterait dès lors une petite restauration. - Prix du dîner relativement élevé par rapport à ce qui nous a été servi. - L’hôtel accueillait plusieurs groupes et n’a pas la capacité pour cela : nous avons donc dû prendre notre petit-déjeuner non pas dans la salle, mais au bar en faisant des allers-retours alors que d’autres personnes mangeait dans le hall d’accueil .... - Les environs de l’hôtel (descente vers le lac, promenade autour du lac, logements dans le village, etc.) sont très sales (notamment beaucoup de détritus et déchets plastiques au sol) et bien loin de ce que l’on pourrait attendre d’un eco-village inscrit au patrimoine de l’Unesco.
Stayed 1 night in Jan 2020

10/10 Excellent

M.A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. The best in this area
Nice and comfortabel hotel in the jungle. Good food, nice rooms and pool, secure parking. Loved it.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Marco Antonio

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Das Positive - die Lage mitten im Wald ist auch leider das Negative. Durch die extrem hohe Luftfeuchtigkeit kommt es leider zu Schimmelbildung an dem Gebäude. Ich denke es liegt allerdings an der Lage des Ortes, viel kann man nicht dagegen tun. Allerdings könnte das Hotel renoviert werden, man sieht und hört arbeiter auf dem Gelände aber nicht in den Zimmern. Die Minnibar war inklusive und wurde aufgefüllt - super! Das Personal ist zwar nicht das beste aber wenn man sie einmal geknackt hat sind sie freundlich.
Stayed 2 nights in Sep 2019

8/10 Good

VE, Wien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wunderschöne Architektur, tolle Lage, Größe der Zimmer, schönes Pool.... Leider katastrophales - nicht frisches - Frühstück ,Früchte vertrocknet, braun gewordenes Fruchtfleisch, angegraute Wurstränder...
Stayed 2 nights in Sep 2019

8/10 Good

Pascale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

8/10 Good

Danielle

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Peter

Disliked: Cleanliness, property conditions & facilities, room comfort
Abgewohntes Hotel in wunderbarer Lage
Das Hotel liegt in einer wunderbaren Landschaft. Das Haus selbst hat sicher schon bessere Tage gesehen und wirkt etwas heruntergekommen. So konnten wir während unseres zweitägigen Aufenthalts nur kalt duschen, weil das warme Wasser nicht funktionierte.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel hat eine sehr schöne Lage und Architektur
Stayed 3 nights in Mar 2019

8/10 Good

Oksana/Rene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
SUPER MOOI LOCATIE !!! Hotel is oud, maar schoon ! Wij hebben hier veel plezier gehad. Restaurant is goed, bar is goed !!Personeel is TOP ! Van activiteiten - adviseren wij CANOPY !! Onvergetelijk !! Vegetarisch Organic restaurant El Romero hier naast is TOP !!
Stayed 3 nights in Feb 2019