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Sugar Hotel

5.0 star property
Luxury Cape Town hotel in Cape Town City Centre with a full-service spa

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Sugar Hotel

View from room
Mountain view
Exterior
Bar (on property)
Shower, free toiletries, hair dryer, dressing gowns

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast available
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Room service
    Room service
  • Housekeeping
    Housekeeping
The price is €113
Price available on 17/11/2024
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Room options

Available filters for rooms
Showing 7 of 7 rooms

Basic Double Room

Highlights

Air conditioning
Fridge
LCD TV
Hairdryer
Private bathroom
Bathrobes
Coffee/tea maker
Satellite channels
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double with Plunge Pool

Deluxe Double with Plunge Pool

Deluxe Double with Plunge Pool

Highlights

Private plunge pool
Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Bathrobes
Private bathroom
  • 23 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

View from room

Superior Room

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Hairdryer
Bathrobes
Private bathroom
Coffee/tea maker
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed OR 1 King Bed

View all photos for Double Room, Ground Floor

Double Room, Ground Floor

Double Room, Ground Floor

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hairdryer
Bathrobes
Private bathroom
Coffee/tea maker
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, Private Pool, Mountainside

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Room, Private Pool, Mountainside

Highlights

Private pool
Air conditioning
Fridge
LCD TV
Hairdryer
Bathrobes
Private bathroom
Coffee/tea maker
  • 36 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe King

View from room

Deluxe King

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Hairdryer
Bathrobes
Private bathroom
Coffee/tea maker
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Double Room

Highlights

Air conditioning
Fridge
LCD TV
Hairdryer
Private bathroom
Bathrobes
Coffee/tea maker
Satellite channels
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

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The price is €213
includes taxes & fees
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About the area

Map
1 Main Road, Green Point, Cape Town, Western Cape, 8005

What's nearby

  • Cape Town Stadium - 14 min walk
  • Long Street - 15 min walk
  • Cape Town International Convention Centre - 18 min walk
  • Two Oceans Aquarium - 2 min drive
  • Cape Town Cruise Terminal - 3 min drive

Getting around

  • Cape Town Station - 7 min drive
  • Observatory Station - 8 min drive
  • Cape Town (CPT-Cape Town Intl.) - 23 min drive

Restaurants

  • ‪Shift Espresso Bar - ‬7 min walk
  • ‪Gold Restaurant - ‬6 min walk
  • ‪Bootlegger Coffee Company - ‬5 min walk
  • ‪Vista Bar - The One & Only Cape Town - ‬16 min walk
  • ‪Nobu - The One & Only Cape Town - ‬16 min walk

About this property

Sugar Hotel

Luxury family-friendly hotel near Cape Town Cruise Terminal
Cape Town Stadium and Cape Town International Convention Centre are located near Sugar Hotel, which provides a terrace, a hair salon and dry cleaning/laundry services. Treat yourself to a massage, aromatherapy or a body treatment at the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as car hire on-site and a bar.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • Continental breakfast (surcharge), a round-trip airport shuttle (surcharge) and babysitting (surcharge)
  • Massage treatment rooms, tour/ticket information and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Sugar Hotel have comforts, such as air conditioning and dressing gowns, in addition to amenities, such as free WiFi and safes.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch LCD TVs with premium channels
  • Fridges, childcare services and coffee/tea makers

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7 AM to 11:30 AM for a fee: ZAR 120 to 150 per person
  • A bar/lounge
  • A restaurant

Family friendly

  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • In the mountains
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages
  • Treatment room

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable/satellite channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for continental breakfast: approximately ZAR 120 to 150 per person
  • Airport shuttle fee: ZAR 395 per room (one way)
  • Airport shuttle fee per child: ZAR 395.00 (one way), (up to 18 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Luxury City Hotel
Sugar Luxury
Sugar Luxury City
Sugar Luxury City Hotel
Sugar Luxury Hotel
Sugar Hotel Cape Town
Sugar Hotel
Sugar Cape Town
Sugar Hotel And Spa
Sugar Hotel Cape Town Central
Sugar Hotel & Spa Cape Town, South Africa
Sugar Hotel & Spa Cape Town South Africa
Sugar Luxury City Hotel Spa
Sugar Hotel Hotel
Sugar Hotel Cape Town
Sugar Hotel Hotel Cape Town

Frequently asked questions

Is Sugar Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Sugar Hotel?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at Sugar Hotel on 17 Nov 2024 start from €113.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Sugar Hotel?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Sugar Hotel?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Sugar Hotel?

Checkout is at 11 AM.

Does Sugar Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of ZAR 395 per room applies.

Where is Sugar Hotel located?

This family-friendly Cape Town hotel is located in the mountains, within a 15-minute walk of Table Mountain National Park and Cape Town Stadium. Long Street and Cape Town International Convention Centre are also within 1 mile (2 km). Cape Town Station is 22 minutes by foot.

Sugar Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 126 out of 195 reviews" "
Rating 8 - Good. 46 out of 195 reviews" "
Rating 6 - Okay. 11 out of 195 reviews" "
Rating 4 - Poor. 3 out of 195 reviews" "
Rating 2 - Terrible. 9 out of 195 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Stanley, Calgary

Travelled with partner
Liked: Staff & service, amenities
This was a good property in a pretty safe area. There was confusion at check in with explaining the breakfast arrangements and as a result we did not take advantage of the INCLUDED breakfast. The 24 hr security was not always at the door and we were left standing outside late at night waiting to be let in longer than we were comfortable with.
Stayed 6 nights in Oct 2024

10/10 Excellent

Dorethea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel pleasant atmosphere best omelette
Stayed 1 night in May 2024

10/10 Excellent

Dorethea

Liked: Amenities
Love the property
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth, bradford

Liked: Staff & service, amenities, property conditions & facilities
I loved the deep tub. The private pool on private deck would have been over-the-top if it was a hot tub. But room was clean and the bedding was luxurious, notwithstanding, a Nespresso coffee maker in the room. But, better than in room coffee was the included breakfast of superior quality and selection. And I found just down the street a shopping center that met all my needs. I highly recommend.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lawrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Location was excellent and staff were lovely.
Stayed 1 night in Apr 2024

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and rooms are beautiful. The only small point is customers need to be aware the restaurant only serves breakfast only.
Stayed 2 nights in Apr 2024

4/10 Poor

martin

Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointing. Not as advertised
This was definitely not 5 star as advertised or even 4 or 3 star! Please be warned. It is a cheap city centre hotel . Clean but unbelievably cramped room. No one at reception when we arrived. The manager came out saying he was on a phone call and just gave us the key. A dog was asleep in the corridor . Photos of the room below show toilet and shower inside the bedroom with no privacy screen . They advertise a spa which is literally a bed behind a sliding door behind reception . We asked if there was a bigger room but told by the assistant that none available .She smiled when we told her it was cramped ; hardly any light and a toilet and shower in full view of the bed! We also noticed signs all over saying Maintenance work being undertaken and a strong smell of paint or chemical of some sort in the air. We were so disappointed we actually chose to leave and forfeit the expense. Unless you want a cheap budget hotel , do not book this place . We trusted the star system given by hotels.com and this just was not correct. Very disappointing. How can this rate as 9.4?
Dog asleep in corridor
Room with toilet in one caorner and shower in the other with no privacy screen
Spa behind sliding door in reception
Stayed 2 nights in Feb 2024

10/10 Excellent

Marissa, Carson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, big and had everything we needed. The staff were helpful and friendly. Location is conveniently close to the V&A waterfront but not walkable. Breakfast was delicious with good selections.
Stayed 2 nights in Feb 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Make sure you book the most expensive room!!
We were very excited for our stay in this “5 star hotel” and to have the luxurious experience that you do get at a 5 star hotel. But that bubble was quickly burst when we arrived, this is not even close to being a 5 star, maybe 10 years back, I think that is when last maintenance was done on the Hotel. The only okay part was the reception staff, came to the counter a couple of times to find the person sleeping on the couch because of very long shifts. The breakfast staff is not trained and don’t understand english so to get the right food on your plate was a challenge, the breakfast was decent to give a compliment. Make sure not to book a standard room as it will feel like you are sleeping in the broom closet.
Stayed 2 nights in Jan 2024

10/10 Excellent

Odwa

Stayed 1 night in Jan 2024

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
The room was really spacious and beautifully decorated. The staff were lovely. We had a great time, thanks.
Stayed 1 night in Jan 2024

6/10 Okay

Tashmia

Disliked: Amenities
This is not a five star property. Dark room, old carpet, tired and shabby. No dressing gown or slippers or lobby lounge area.
Stayed 2 nights in Jan 2024

2/10 Terrible

Alison

Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Highly recommended
Fab little boutique hotel. Very close to the V&A Waterfront area - we took Ubers most days for £2. Hotel staff were very friendly and helped us organise a tour to see the penguins at Boulders Beach. The room was very spacious, with a huge bed. We could have benefitted from more wardrobe space, but otherwise totally fantastic
Stayed 6 nights in Nov 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice to stay
a friendly welcome and a quite and nice hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Stayed 2 nights in Nov 2023

10/10 Excellent

Mimi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oncemore and George are very helpful and if you have any questions they are going to help as much as they can. The area is great to get to the start line of the Cape Town Marathon. Was not use to the no door for the toilet area in our bedroom. The staff is wonderful and I felt really safe.
Stayed 4 nights in Oct 2023

6/10 Okay

Eugene

Stayed 1 night in Oct 2023

10/10 Excellent

Lucinda

Stayed 2 nights in Sep 2023

8/10 Good

WILLEM

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Wendi

Travelled with partner
Liked: Amenities
Very nice and stylish property with friendly and helpful staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Sugar is a small hotel and the staff get to know you. They were very friendly. Someone was at the front door/desk 24/7. It is in a safe and quiet part of town, a $4 Uber ride to the Waterfront area. The breakfast was made to order and delicious. My room was small, however modern and very clean. They promptly responded to messages I sent them. I highly recommend staying at Sugar.
Stayed 1 night in Jul 2023

10/10 Excellent

Carol

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Derek, London

Travelled with partner
Liked: Cleanliness
A very compact hotel hotel, but nice modern design and furnishings. Quite a walk to the town centre, but very conveniently placed for our few days.
Stayed 5 nights in Jun 2023