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Meliá Caracas

4.5 star property
Luxury hotel connected to a shopping centre in Caracas with a health club

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Meliá Caracas

Spa treatment
Spa
Interior entrance
Exterior
Bar (on property)

Reviews

7.0 out of 10

Good

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Parking available
  • Spa
  • Breakfast available

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for The Level Deluxe Room

1 bedroom, premium bedding, minibar, in-room safe

The Level Deluxe Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Separate bedroom
Premium bedding
Deep-soaking bath
Rainfall showerhead
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

1 bedroom, premium bedding, minibar, in-room safe

Apartment, 2 Bedrooms

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
2 bedrooms
Premium bedding
2 bathrooms
Eco-friendly toiletries
  • 85 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Bed

View all photos for The Level Grand Suite

The Level Grand Suite

The Level Grand Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
3 bedrooms
Premium bedding
Deep-soaking bath
Rainfall showerhead
  • 85 sq m
  • Sleeps 2
  • 1 King Bed and 4 Single Beds

View all photos for Apartment, 3 Bedrooms

1 bedroom, premium bedding, minibar, in-room safe

Apartment, 3 Bedrooms

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
3 bedrooms
Premium bedding
3 bathrooms
Eco-friendly toiletries
  • 106 sq m
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Separate bedroom
Premium bedding
Deep-soaking bath
Rainfall showerhead
  • 370 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room

Classic Room

Classic Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Separate bedroom
Premium bedding
Deep-soaking bath
Rainfall showerhead
  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Supreme Room

Supreme Room

Supreme Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Separate bedroom
Premium bedding
Deep-soaking bath
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for The Level, Junior Suite

1 bedroom, premium bedding, minibar, in-room safe

The Level, Junior Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Separate bedroom
Premium bedding
Deep-soaking bath
Rainfall showerhead
  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Apartment, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Separate bedroom
Premium bedding
Deep-soaking bath
Rainfall showerhead
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Ave Casanova Calle El Recreo, Caracas, Capital District, 1050

What's nearby

  • Caracas Stock Exchange - 3 min drive
  • Sambil Caracas Commercial Center - 4 min drive
  • Altamira Square - 6 min drive
  • Centro Comercial Ciudad Tamanaco - 6 min drive
  • Plaza los Palos Grandes - 7 min drive

Getting around

  • Sabana Grande Station - 4 min walk
  • Caracas Station - 20 min drive
  • Caracas (CCS-Simon Bolivar Intl. of Maiquetia) - 36 min drive

Restaurants

  • ‪Arturo's - ‬3 min walk
  • ‪Puerkos - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪PizzaCola Pizzería Heladería Cafeteria - ‬1 min walk
  • ‪Bonsai Sushi - ‬2 min walk

About this property

Meliá Caracas

Luxury hotel connected to a shopping centre
Consider a stay at Meliá Caracas and take advantage of a free daily manager's reception, a terrace and shopping on-site. For some rest and relaxation, visit the sauna or hot tub, and indulge in a massage. The on-site restaurant, Mediterraneo, serves lunch. Free WiFi in public areas, with a speed of 25+ Mbps, is available to all guests, along with a coffee shop/cafe and a hair salon.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and an indoor pool
  • Limo/town car service, local cuisine breakfast (surcharge) and self-parking (surcharge)
  • A banquet hall, concierge services and a gift shop
  • Luggage storage, a lift and meeting rooms
Room features
All 428 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches such as air conditioning and safes.
More amenities include:
  • Rainfall showers, eco-friendly toiletries and deep-soaking baths
  • 32-inch plasma TVs with premium channels
  • Eco-friendly cleaning products, daily housekeeping and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 2 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Parking on site (USD 10 per day; includes in/out privileges)

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 10:30 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • LAlbufera
  • Mediterraneo
  • Prosciutto
  • Sumire

Things to do

  • Children's pool
  • Health club
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping
  • Spa tub

Family friendly

  • Babysitting
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • Lift

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for local cuisine breakfast: from approximately USD 20 per person
  • Fee for in-room wireless Internet: USD 2 per day (rates may vary)
  • Fee for in-room wired Internet: USD 1 per night (rates may vary)
  • Self-parking fee: USD 10 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from January to December
Pool access available from 9 AM to 6 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Caracas Gran Melia
Gran Melia Caracas
Gran Melia Hotel Caracas
Gran Melia Caracas Hotel
Gran Melia Caracas
Meliá Caracas Hotel
Meliá Caracas Caracas
Meliá Caracas Hotel Caracas

Frequently asked questions

Does Meliá Caracas have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool. Pool access is from 9 AM to 6 PM.

Is Meliá Caracas pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Meliá Caracas?

Self-parking is available for USD 10 per day.

What time is check-in at Meliá Caracas?

Check-in begins at 3 PM.

What time is check-out at Meliá Caracas?

Checkout is at noon.

Does Meliá Caracas provide a shuttle to the airport?

Yes, there's an airport shuttle. A per vehicle, one-way fee applies.

Where is Meliá Caracas located?

Situated in the business district, this luxury hotel is within a 15-minute walk of Centro Comercial El Recreo, Central University of Venezuela, and University Stadium. La Chiquinquira Church and Caracas Botanical Garden are also within 1 mile (2 km). Sabana Grande Station is only a 4-minute walk and Plaza Venezuela Station is 8 minutes.

Meliá Caracas Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 10 out of 56 reviews" "
Rating 8 - Good. 24 out of 56 reviews" "
Rating 6 - Okay. 10 out of 56 reviews" "
Rating 4 - Poor. 6 out of 56 reviews" "
Rating 2 - Terrible. 6 out of 56 reviews" "

7.6/10

Cleanliness

6.8/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Sarah, Austria

Liked: Cleanliness, property conditions & facilities, room comfort
Middle of the city, walking distance to shopping mile, not far from Sambil, wonderful jacuzzi bathtube in rooms
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
I got poisoned by their food. They wanted me to pay myself for a doctor after been intoxicated with Hotel’s food. The hotel offers rotten food. You should not promote this hotel.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great atmosphere with a very helpful and friendly staff. The fixed issues very quick and were very polite. The hotel’s cleanliness was marvelous and the room service was outstanding. Very happy to have stayed there.
Stayed 5 nights in Feb 2018

2/10 Terrible

Luis, Atlanta - USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was unbelievable out dated. The room smelled like a closet that hasn't been open in 10 years. The most disturbing part was the military presence treating the guess really bad. Not a pleasant experience at all. I will never stay at this hotel again.

8/10 Good

Karling, San Francisco , CA US

Liked: Cleanliness, staff & service, room comfort
Beautiful hotel.
Nice and comfortable room. Friendly, professional and helpful front desk staff.

8/10 Good

Ivan, Oklahoma

Liked: Cleanliness, property conditions & facilities, room comfort
Old 5 start hotel.
The hotels has a great feeling as you walk in. This is an old 5 star hotel so the rooms are outdated. Front desk not the friendliest but I would give them 4 stars. I ordered room service (24 hrs) and I found out that since I didn't leave any card number when I checked in (I wasn't asked for one) I had to go to the lobby and pay there first. They are attached to a mall so location is very convenient.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They was warm and very welcome to me at they hotel

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Mike Griffiths

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a lovely clean hotel, and the best bearkfast i have ever had in a hotel the location was not so good, but with the hotels taxies i was eay to get around

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
5 Star Hotel in Deterioration
There is clearly no investment going into this hotel so it is slowly deteriorating--spots on the carpets, broken handles, etc. The neighborhood surrounding the hotel is bad so you can't walk around. The pool is very nice, though, so for a weekend it's a pleasant place to be. Hotel staff is well intentioned if not all that competent. Food at the hotel is pretty good though pricey.

6/10 Okay

Verified traveller

Liked: Room comfort
Used to be a "Gran" Hotel
Although I had not been to Venezuela over the last 7 years, I have traveled there dozens of times since the early ’80’s This hotel is located in the Sabana Grande sector of Caracas, which is reputed to be not one of the safest. However, the security detail at the hotel is visibly very good. I understand that some foreign dignitaries stay there for its reputed security. It is located adjacent to the El Recreo Shopping Center, which opens at 10:00 am and has a food court on the upper level with many fast food options. Upon arrival in my room, there were no towels in the bathroom. I had the impression that the room had not been completely made up before assigning it to me. This impression was further justified by the unclean state of the glass surface on the room’s desk. There is an older style, smallish security vault in the room, which had been left locked. After making two phone calls and waiting over 1.5 hours to have it opened, the new magnetic key provided to use for the safe did not work after the first use. Likewise, the magnetic entry key for the room door became demagnetized twice during my stay. The room has older, matted carpets, and its doors show evidence of multiple coats of varnish to what once were stylish, quality wood doors on its closets. The prices of food at the hotel are extremely high and its quality is OK at best. However, what was most surprising and unimpressive about this hotel to me, is that some of the staff have an “indifferent” attitude towards customer satisfaction that is reminiscent of old Soviet Era style of commitment to service. There seems to be a pervasive callousness that is uncharacteristic of the warm and friendly nature of the Venezuelan people that I know. In speaking with locals and in conversations with several taxi drivers over the course of my three-day stay at the Melia, the reasons for this general state of things became evident. The law now prohibits the firing of any employees, which virtually guarantees that there will be little incentive for employees to go out of their way to provide excellent service. People are struggling make ends meet, as inflation is sky high (one of the highest rates of any country in the world). It is clear that the environment will preclude foreign investment, which most probably explains the reason for the apparent state of dilapidation of this and perhaps many other hotels in the area.

6/10 Okay

Joaner

Liked: Room comfort
Good Hotel but Expensive
Ok, clean and confortable, expensive for what it is. The only reason I took it was because it is close to everything.

4/10 Poor

Thomas H., Brazil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, very bad location, avoid it
The room was stinking, very dodgy place, avoid

6/10 Okay

Verified traveller

2/10 Terrible

German, Mexico City

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please try to avoid this hotel !!
Close to horrible. The hotel is old and seems to have very poor maintenance. Actually it looked like in some decades they did their last maintenance investment. Dirty carpets, room not clean at all, etc. On the other hand the service is very porr as well. Many employees at the front desk doing nothing. Approaching the front desk with a small inquiry could mean at least half an hour betwenn waiting time and talking to these people.... First evening when taking a shower I noted there were no towells available so I had to take the little ones (hand washer). I complained and it took almost a full day to receive 2 towells. The second day the towels at the hand washer were "gone".... Summarizing I will try to avoid this hotel in the future as it is not cheap at att and for me it's cost-benefit relation is extremely poor.

8/10 Good

A. Robert Lauer

Liked: Cleanliness, room comfort
Ridiculous meal prices
The hotel is luxurious and the facilities comfortable. It was also half a block from the new El Recreo shopping center (which has numerous, excellent, and inexpensive restaurants, multiple shops, several movie theaters, and a money exchange center) and two blocks away from the Sabana Grande metro station. The bathroom had a jacuzzi, which was a big plus. The only thing that would have made the room perfect would have been a coffeemaker, which is something other less luxurious hotels have. Also, the staff was overworked or limited. My room was consistently cleaned around 4:30 PM every day. I also waited a good hour before the bellboy brought my luggage. No bellboy was available when I left the hotel. All were friendly, though.

8/10 Good

Caracas

Liked: Staff & service
Caracas
the Hotel is very good but far from the down town, the rooms are clean and has very good pool

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kurt, Geneva/Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
too shiny
apart from location in town: good

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Needs major improvement
Almost 30 min in line to check in, key did not work in spite of several trips back to reception, no hot water available, room needs to be freshened up, way too much money for what's provided.

8/10 Good

Sean, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL; WISH IT COULD BE MOVED TO A BETTER AREA
Loved the breakfast buffet. Hotel staff are friendly and helpful. The large swiming pool and fully equipped fitness center and sauna are nice also. It's not a safe area for walking at night however. If you need to get out of your room and walk around, go to the Centro Recreo Shopping Mall next door.

8/10 Good

Guillermo, Caracas

Liked: Cleanliness, property conditions & facilities, room comfort
Todo bien, buenas instalaciones estamos contentos de venir
Stayed 1 night in Oct 2018

6/10 Okay

Gerardo

Liked: Cleanliness, room comfort
Disliked: Staff & service
servicio de restaurant excesivamente cara a lo que ofrece como comida
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar bien cuidado en el centro de la capital, buena experiencia
Stayed 1 night in Sep 2018

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo el tema del desayuno , no es tipo buffet
Muy buen excelente servicio Solo el desayuno está muy limitado
Stayed 3 nights in Sep 2018