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Sowell Collection Hotel du Roi & Spa

5.0 star property

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December 2024
January 2025

Photo gallery for Sowell Collection Hotel du Roi & Spa

Sports facility
Front of property
Indoor pool
Lobby
View from property

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Gym
  • Pool
  • Spa
  • Room service
  • Pet-friendly

Room options

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About the area

Map
2 Rue Des Calquieres, Carcassonne, OCC, 11000

What's nearby

  • Historic Fortified City of Carcassonne - 8 min walk - 0.7 km
  • Theatre Jean Deschamps - 9 min walk - 0.8 km
  • Narbonnaise Gate - 12 min walk - 1.0 km
  • Château Comtal - 12 min walk - 1.0 km
  • Le Musée de la Torture de Carcassone - 16 min walk - 1.4 km

Getting around

  • Carcassonne Station - 13 min walk
  • Carcassonne (CCF-Pays Cathare) - 23 min drive

Restaurants

  • ‪Brasserie A 4 temps - ‬6 min walk
  • ‪La Taverne Moderne - ‬6 min walk
  • ‪Le Vintage - ‬5 min walk
  • ‪Brasserie des Platanes - ‬5 min walk
  • ‪Bloc G - ‬4 min walk

About this property

Sowell Collection Hotel du Roi & Spa

Luxury hotel in the city centre
Consider a stay at Sowell Collection Hotel du Roi & Spa and take advantage of a terrace, a garden and a bar. Treat yourself to reflexology, aromatherapy or a facial at Elio Spa, the on-site spa. Free in-room WiFi is available to all guests, along with a gym and a sauna.
You'll also find perks such as:
  • An indoor pool
  • Buffet breakfast (surcharge), smoke-free property and massage treatment rooms
  • Concierge services, tour/ticket information and a 24-hour front desk
  • Multilingual staff, free newspapers and meeting rooms
Room features
All 88 rooms have comforts such as laptop-compatible safes and air conditioning, in addition to perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with baths and hairdryers
  • Balconies or patios, cots/infant beds and coffee/tea makers

Languages

Arabic, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Offsite parking available (EUR 7 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 25 for adults and EUR 12 for children
  • A bar/lounge
  • Snack bar/deli

Family friendly

  • Cot (surcharge)
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Lockers

Guest services

  • Concierge services
  • Multilingual staff
  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • Lift

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Laptop-compatible safe
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 10 per pet, per night
Service animals are welcome, and are exempt from fees
Up to 34 kg per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 12 for children
  • Nearby parking fee: EUR 7 per day
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Cots (infant beds) are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
24-hour pool access
Guests under 18 years old are not allowed in the spa

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

DoubleTree Hilton Carcassonne France Hotel
DoubleTree Hilton France Hotel
DoubleTree Hilton Carcassonne France
DoubleTree Hilton France
DoubleTree by Hilton Carcassonne France

Frequently asked questions

Does Sowell Collection Hotel du Roi & Spa have a pool?

Yes, this property has an indoor pool. Pool access is available 24 hours a day.

Is Sowell Collection Hotel du Roi & Spa pet-friendly?

Yes, this property allows pets with a maximum weight of up to 34 kg per pet. There's a fee of EUR 10 per pet, per night. Service animals are exempt from fees.

What time is check-in at Sowell Collection Hotel du Roi & Spa?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Sowell Collection Hotel du Roi & Spa?

Checkout is at 11:00 AM.

Where is Sowell Collection Hotel du Roi & Spa located?

Located in the heart of Carcassonne, this luxury hotel is steps away from Old Bridge, Raymond Chesa Leisure Park and Centre de Congrès Le Dôme. Pont-Neuf de Carcassonne and Museum of Fine Arts are also within 5 minutes. Carcassonne Station is 13 minutes by foot.

Sowell Collection Hotel du Roi & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 98 out of 178 reviews" "
Rating 8 - Good. 50 out of 178 reviews" "
Rating 6 - Okay. 17 out of 178 reviews" "
Rating 4 - Poor. 8 out of 178 reviews" "
Rating 2 - Terrible. 5 out of 178 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Akiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious bathroom, comfortable bed. Lovely view of the castle, good breakfast. The only thing was floor lamp didn’t work, we mentioned it at the reception but never been fixed while we stayed 4 nights. Otherwise all good!
Stayed 4 nights in Sep 2023

10/10 Excellent

SOPHIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location, lovely hotel with an amazing view from the balcony.
Stayed 3 nights in Sep 2022

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, clean hotel that was conveniently located for visiting La Cite as well as nearby restaurants. Parking was convenient and the staff was very helpful. The rooms were very comfortable, including the bed.
Stayed 1 night in Sep 2022

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing junior suite .. with dark blinds .. and very quite and still close to everything.
Stayed 2 nights in Jun 2022

10/10 Excellent

Radomir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have just come back from a 5 days stay at this hotel and we could not have booked a better hotel. It's location is excellent, with beautiful views over the river and old city and only a 5 to 10 mins walk into the centre of Carcassonne. The rooms were not overly large, however I liked the fact the bathroom and WC were separate. The rooms were well equipped with all tea and coffee making facilities, iron and ironing board and hair dryer. Immaculately laid out with lovely thick dressing gowns for the colder evenings. The staff were lovely and could not have been anymore welcoming, with nothing being too much trouble. The breakfast is self service and catered for all tastes, with both continental and cooked on offer. I cannot recommend this hotel enough. We had the perfect stay.
Stayed 4 nights in Mar 2020

4/10 Poor

Jean christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights in Carcassonne
The property is new, good location, walking distance from the walled city. Overall good quality for the price however do not expect 5 star service or amenities. This is a good quality 4 start level hotel. The only major issue we had was with the delivery of hot water through the shower. Really slow to switch from cold to hot. Once it is hot, it does not last long and water flow is poor. Also we kept hearing some noises from the toilette pipes above out room, really loud noises from the use of the bathroom above out room. Overall the staff is really nice, professional and doing a great job with great management.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was initially unsure if the location was the best but as it transpired, it was spot on for both the old & new towns.
Stayed 2 nights in Nov 2019

10/10 Excellent

Lucile

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I strongly recommend your stay here
Everything was perfect , just the breakfast didn’t came in to my room in time I had to call them twice in the morning again. But the place is beautiful with an amazing view , the confort is here and service very polite.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views of the Citadel
Ideal location with great views of the Citadel. 2 minute walk across the bridge into the old town. Lovely garden and complimentary water and Coca Cola in room
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The property is in a great position. We were there for 10 days and our room did not have adequate wardrobe space. I was also told that tea and coffee making materials were not renewed in the room. Staff levels at breakfast did not seem adequate. Often running out of cups and tables very slow to clear. It is not a 5 star hotel in my opinion.
Stayed 10 nights in Sep 2019

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were nice with view toward old city. Wifi was terrible and dropped off every few minutes. Very frustrating.
Stayed 1 night in Oct 2019

8/10 Good

Janet

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Alan

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
-
Very nice room, although the bath had hairs and dust inside. The rest of the room was clean, and the service was perfect.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The situation of the hotel was excellent we enjoyed our stay very much, it was a special treat for us to each other. The only dislike I had was that toiletries were not replaced on our second day neither were tea,coffee or milk in the tea tray. Staff were excellent and helpful.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Once found, the property was very well located. The hotel is very difficult to find. There was no signage to guide you to the hotel in a maze of small, one way streets. Staff could have been a bit more helpful in there guidance of how to get around. The hotel is a very nice facility.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The location is fabulous with great views. Sadly this is the only 5 star aspect of this hotel. We had several problems, one a major safety issue which meant we had to occupy 4 different rooms in a 7 night stay. All of the issues really came down to poor overall management leading to poor customer service. Both Expedia and Hilton head office we very helpful to us but the staff were not really bothered.
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
good service, though I only stayed one day
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff and excellent location to visit the castle
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took my two boys to have Warm milk at the bar. We weren’t even charged for it! Love that service. Also the cookies were a plenty for them as well!
Stayed 1 night in Aug 2019