Castroreale Terme Hotel Guide - Hotels with Spa in Castroreale Terme, Terme Vigliatore

"We have been traveling for more than a month, in many fantastic cities in Spain, France, and Italy. Typically at 4 and 5 star hotels. This was a gem, and the value was outstanding. The property-the building, the rooms, the gardens, the views-is spectacular. The restaurant was amazing. Chef Marco was a one man show, and his braciole was unique and innovative while still reminding me of my Sicilian-American family recipe. He also made the delicious Tiramisu at our table, with flair and charm. Having eaten at several “starred” restaurants on this trip, with much bigger staffs, my wife and I both could see Marco with a star of his own someday. In general, the staff were charming and very helpful. If this was in a town that was more touristy than Messina, it would be three times the price! The only challenge is the location. It worked great for us because we were looking for a relaxing stop before heading to Taormina. But it is a bit far from the rest of Messina. Fortunately, you really never have to leave. "

"Staff was excellent and helpful. Room was cozy. Hotel is good for short stay if you are passing through or going to islands"

"I tried to reached to them a week before my travel to get some information about the transport options to the hotel nobody responded i was already heading towards the hotel when i received an email in italian with useless information. On the day of arrival at reception they told me most of the facilities are closed including the restaurant none of this was mentioned while i made the bookings. The lady at the reception on 23rd around 13:30 while speaking to me in between exchanged words in her language with her staff member and both laughed and passed weird expressions which is very unprofessional and insulting to do to your guests. We went into the room noticed even the basic things are not in the room for a 4 star hotel. Only 2 water bottles in the fridge no kettle no tea bags no iron, Broken cupboards, Ants in the balcony, broken hair dryer, noisy Bed We asked them for extra towels 3 times finally had to get down and ask for 4 time.The AC was blowing air not cooling the room due to this my 1 year old got unwell and had temperature. I requested to make the AC work nothing changed. We went to speak at the reception and when we mentioned our baby is unwell they laughed at us at this moment we realised its a very unsafe place to stay.extremely rude and unprofessional staff worst hotel experience of my life.I had to leave the hotel and make another booking at a different place."