Cave and Basin District Holidays

I recently stayed at this hotel during my visit to Alberta to explore Canmore and Banff. Pros: It was clean and you can do virtual check in and check out. It was also close to the highway which was convenient and near downtown Canmore. As well came with a parking spot which was useful as we had a rental car Cons: They mention how there is no housekeeping during your stay unless you request it. We did NOT request housekeeping, however to our surprise we came back one day to see that our room was cleaned. My friend who prefers to use her own towel got it accidentally taken by the cleaning staff as she thought it would be ok to leave it hanging in the bathroom since we didn’t request cleaning. Also on the first morning of our stay, someone tried to enter our room. When we brought it up to the front desk worker they advised us it was one of the staff members who tried to enter by accident. (We were worried another guest was able to enter our room using their key code). They did apologize for the inconvenience however I’m not sure why a worker would need to enter our room at 6:30am in the morning…so that was odd and a bit scary. I did see another review have a similar situation happen to them where a worker tried to entered their room by accident…so this doesn’t seem to be a one time thing. It was a nice hotel, however given the circumstances I don’t think I would stay here again the next time I’m in the area.

We checked in late and were given a room with a view of the parking lot. The front desk was very helpful and got us another room with a nice view the next day. The hotel was very nice and clean, had everything we needed. Wish we could have stayed longer. The daily housejeeping and washer and driver in the room were great!

Amazing visit as always; one of our favorite places to stay!

There was no staff representative most times in the reception

Great please to stay!